Knoxville, TN | Helpdesk Technician | Full-time
We are actively recruiting a Helpdesk Technician for our client in Knoxville, TN. This is a 6-month contract-to-hire opportunity that will require onsite work daily in Knoxville. This is an excellent opportunity for an IT professional eager to grow into cybersecurity with hands-on exposure to advanced security tools and practices. Must have 1 2 years of helpdesk or technical support experience and strong communication skills.
Due to client request, candidates must be eligible to work in the United States without sponsorship.
Key Responsibilities
Helpdesk & Client Support
- Serve as the first line of support for client inquiries via phone, ticketing systems, and remote tools.
- Troubleshoot hardware, software, network, and security-related issues with accuracy and professionalism.
- Document all support activity in the ticketing system, ensuring clarity, timeliness, and completeness.
- Escalate complex issues per established workflows.
Security & Intelligence Operations
- Support endpoint detection & response operations, including reviewing alerts, performing triage, and assisting with remediation.
- Perform basic penetration testing tasks and client security assessments using approved tools.
- Review system and application logs for irregularities, threats, or suspicious activity.
- Assist in monitoring and maintaining SOC tools, notifications, and communication workflows.
- Participate in security posture improvement initiatives for client environments.
Client Interaction & Professional Conduct
- Represent the organization with polished communication, etiquette, and professionalism at all times.
- Regularly interact with business leaders and clients who prioritize traditional professionalism.
- Maintain high standards of personal presentation and client-facing demeanor.
Required Qualifications
- Bachelor s Degree in Business or Information Technology
- 1 2 years of Helpdesk, Technical Support, Desktop Support, or IT Operations experience.
- Strong written and verbal communication skills.
- Motivated, curious mindset with a strong desire to learn security tools and methodologies.
- Professionalism suitable for regular interaction with executive-level contacts.
- Must be able to work onsite daily.
Preferred Experience / Tools
(Candidates are not expected to have all of these; similar tools are acceptable.)
Top Skills
- Trend Micro EDR (or other EDR platforms such as CrowdStrike, SentinelOne, Carbon Black)
- NinjaOne / Ninja RMM (or similar remote monitoring tools: ConnectWise, Kaseya, Datto RMM)
- Galactic Advisors (or pen-testing tools: Nessus, OpenVAS, Burp Suite, Metasploit)
Nice to Haves
Soft Skills & Behavioral Expectations
- Highly dependable with strong follow-through.
- Demonstrated maturity, integrity, and discretion while handling sensitive client environments.
- Capable of working independently with limited local supervision.
- Adaptable to changing client needs, including variable schedules.
Employee Value Proposition
- Extensive first-month onboarding and structured training.
- Opportunity to gain hands-on experience across a wide range of cybersecurity disciplines.
- Direct client impact and the chance to become a foundational team member in the region.
- Clear long-term career pathways in cybersecurity, operations, engineering, and leadership.
- Potential future investment/ownership opportunities for high performers a rare offering in this space.
Equal Opportunity Employer/Veterans/Disabled
Never miss an opportunity! Create an alert based on the job you applied for.
