Genesis10 is currently seeking a Call Recording & Speech Analytics Engineer for a hybrid position with a Global Financial Institution located in Pennington, NJ, Addison, TX, or Charlotte, NC. This is a 12+ month contract opportunity. The Call Recording & Speech Analytics Engineer is responsible for the implementation, configuration, and support of call recording, speech analytics, and Workforce Management (WFM) solutions. This role includes hands-on engineering, vendor coordination, testing, performance support, and post-production stabilization. The ideal candidate will have strong technical depth, be comfortable operating independently, and demonstrate excellent communication and documentation skills while working in a highly regulated enterprise environment.
Responsibilities: - Analyze business and technical requirements to develop accurate technical effort estimates
- Collaborate with Project Management to define technical tasks and milestones for inclusion in project plans
- Provide input into implementation timelines aligned with development and delivery capabilities
- Coordinate implementation activities with vendor partners (e.g., NICE)
- Install, configure, and update call recording, speech analytics, and WFM systems
- Perform unit testing of implemented solutions and conduct or coordinate limited performance and load testing as required
- Execute smoke testing following deployments prior to handoff to QA teams
- Respond to technical questions and troubleshoot issues identified during QA testing
- Participate in performance testing and tuning activities to ensure application stability and scalability
- Provide production support through go-live and stabilization phases
- Design and implement monitoring solutions in collaboration with L2 and L3 support teams
- Deliver formal documentation and knowledge transfer to production support teams
Requirements: - 5+ years of hands-on experience implementing and supporting call recording platforms, speech analytics solutions, and Workforce Management (WFM) systems
- Strong foundation in programming fundamentals
- Experience with system configuration, integration, and release management
- Ability to quickly learn new systems, technologies, and business processes
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent written and verbal communication skills, including technical documentation
- Solid understanding of computer networking concepts and SQL (basic to intermediate)
- Experience deploying solutions using formal production delivery and release processes
- Ability to work independently while also collaborating effectively in a team environment
- Strong sense of ownership, initiative, and accountability
- NICE Platform Suite (Call Recording and Speech Analytics)
- Windows Server administration (expert level)
- .NET platform (Windows-based environments)
- PowerShell scripting
- Web application communication protocols (HTTP, SOAP, XML)
- Application installation, configuration, and support
Desired skills: - Linux operating system experience
- Workforce Management (WFM) system implementation experience
- Performance engineering and monitoring tools
Pay range: $55.07 - $63.07
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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