Insurance Quality Analyst

Insurance Quality Analyst - Permanent - Durham, NC - $95,000 - $110,000.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Insurance Quality Analyst in Durham, NC.

Role Description

We are looking for an experienced Insurance Quality Analyst with a strong background in the Life/Annuity domain with a solid understanding of API testing to join our Quality Assurance team. The ideal candidate will be responsible for ensuring the accuracy and quality of our insurance products through comprehensive testing. You will work closely with business analysts, product owners, and development teams to ensure that our software meets both functional and regulatory requirements. The candidate will report directly to the QA Manager and will play a key role in testing the front-end functionality as well as the backend APIs that support our insurance products. They will work cross-functionally with stakeholders across departments as well as with offshore development and QA. This role is located in our Durham, NC office and is required to be onsite 3 days a week.

Requirements Analysis: Collaborate with business analysts, subject matter experts, and stakeholders to understand business and technical requirements, and create test scenarios that align with business needs and compliance regulations.
Test Case Design: Create, document, and maintain test cases for new and existing features, covering functional, regression, integration, and user acceptance testing.
API Testing: Perform comprehensive API testing using tools like Postman or SoapUI to validate API endpoints, request/response handling, and data consistency. Ensure that APIs conform to specifications, return accurate data, and meet security and performance standards.
Defect Identification and Tracking: Identify defects and report them using test management tools (e.g., JIRA), ensuring proper logging of issues with detailed steps to reproduce, and work with development teams to resolve them.
Cross-Functional Collaboration: Collaborate with the development team, product owners, and business analysts to resolve issues and ensure the successful deployment of high-quality software solutions.
Regression Testing: Perform regular regression testing to ensure that new functionality does not negatively impact existing features, particularly in areas like policy administration and claims processing.
Data Validation: Verify accurate policy data, premium calculations, withdrawal calculations, and other business-critical data to ensure system integrity and correctness.
UAT Support: Support user acceptance testing (UAT) by providing detailed test results, issue tracking, and assisting business stakeholders with their testing efforts.
Documentation: Maintain clear documentation of test cases, test results, and defect reports for audit purposes, ensuring traceability to business requirements.
Domain-Specific Testing: Conduct testing on Life Insurance/Annuity, and related financial products, focusing on product features such as New Business, illustrations, Policy Servicing, Accounting and Claims.
Test Automation Collaboration: Work with automation engineers to identify reusable API tests and contribute to creating automated test scripts where applicable, especially for regression API testing.

Skills & Requirements

Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience).
Proven experience (6+ years) as a Quality Assurance Analyst.
Strong understanding of software testing methodologies, tools, and processes.
Experience with test case design and execution, defect reporting, and test management tools (e.g., JIRA).
Familiarity with Agile/Scrum development methodologies.
Excellent attention to detail and ability to identify issues in software applications.
Strong analytical and problem-solving skills.
Good communication skills to interact with both technical and non-technical stakeholders.
Ability to work independently and as part of a team in a fast-paced environment.
Basic knowledge of SQL for validating data in databases and performing data integrity checks
Experience with popular life insurance or annuity software platforms (e.g., FAST, Vitech, OIPA, ALIP, Cyberlife, WMA or similar systems).
Experience with automation testing tools like Selenium is an added advantage.
File-based testing
Data validation
Calculation testing (e.g., validating premium formulas)
Understanding system functions and comparing outputs to expected results
60-70% Manual Testing
30-40% Automation Testing
Selenium or Playwright (either is acceptable)
Languages/Scripting: JavaScript and SQL
API testing: Approximately 40% of the automation workload
Strong preference for candidates from finance or insurance, due to the heavy calculation and data driven nature of the testing
5-7 years of QA experience
Bachelor's degree required, specifically in Computer Science or a closely related technical field.
No EADs, no sponsorship allowed

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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