Senior IT Technician

Salary: $22.60 - $30.20 Hourly
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16428
Department: Housing & Community Development
Opening Date: 03/23/2026
Closing Date: 3/30/2026 11:59 PM Central

Position Description

About Harris County Housing & Community Development:
Harris County Housing & Community Development provides life-enhancing projects and programs to residents of Harris County. Our services include spurring community investment through the provision of home-buying programs, partnering with community members and housing developers to build diverse housing options that uplift communities, and offering other assistance that supports community building.

Senior IT Technician Overview:
The Senior IT Technician provides hands-on technical support by investigating, troubleshooting, and resolving routine to moderately complex issues related to software, hardware, telecommunications, data systems, and operating environments. This position supports county departments by assisting with access to internal networks, enterprise applications, AI tools, and Internet services in accordance with established policies and procedures. The Senior IT Technician documents service requests, provides follow-up on ongoing issues, and escalates or refers more complex technical problems to appropriate technical teams to ensure timely and effective resolution.

Duties & Responsibilities:

• Receives, tracks, and resolves help desk tickets by providing timely technical support and troubleshooting assistance to all users. Diagnoses hardware, software, and system issues; documents resolutions; escalates complex or unresolved issues as appropriate; and ensures compliance with established IT policies, procedures, and service level expectations.
• Performs intermediate to advanced management of Active Directory and Artificial Intelligence, including users, groups, computers, and organizational units construction. Creating and standardizing workflows using AI tools.
• Assists with inventory management, including forecasting what additional equipment the department may need.
• Performs daily troubleshooting of computers, software, printers, scanners, A/V systems, and other technology.
• Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and remote connection systems.
• Assists the IT team with development, maintenance, testing, and execution of disaster recovery plans.
• Assists with the setup of office furniture to include personal computers and printers, as well as with deployments in a large-scale computer environment, including unboxing, cabling, and initializing new technology equipment.
• Coordinates with external teams for maintenance and certain services related to network hardware and configuration, software, audio/video, facilities and building issues, and telecommunications services.
• Other duties as assigned.
• This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
• Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call or email

Requirements

Education:
High school diploma or G.E.D. equivalent plus one year of specialized or technical training beyond high school.

Experience:
Four (4) years of experience working in a large/multiple office environment in an IT Technician role.

Licensure:
Valid Driver's License (Texas upon hire)

Knowledge, Skills, and Abilities:
Must possess excellent interpersonal and written/oral communication skills.
The ability to interact with staff at all levels.
Strong knowledge of personal computers, specifically Microsoft products, and TCP/IP network functionality.
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences

Education:
Associate degree, preferably in Computer Science or other related field.

Experience:
Three (3) years working in a large/multiple office environment in an IT Technician role.

Licensure:
Relevant IT certifications e.g., Computing Technology Industry Association (CompTIA), IT Infrastructure Library (ITIL), CISCO, Microsoft Certified Professional, etc.

General Information

Position Type and Typical Hours of Work:
Full-Time | Regular
Monday - Friday | 8:00 am - 5:00 pm
Flexible/hybrid work schedule.
This role requires reporting to multiple offices as necessary to carry out duties, especially in preparation for and in times of emergencies.
May be required to work more than forty hours during the work week or on weekends when special projects or deadlines need to be met.

Work Environment:
The job is performed in a professional office environment; No special safety precautions are required.

Physical Demands:
Physical ability to lift forty (40) pounds and/or move boxes and equipment as needed.
Occasionally will involve the transfer of equipment from one location to another.
Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching to perform the essential functions.
Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor Degree
• Master's Degree
• None of the above

02

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:

Advanced:
A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.

Intermediate:
A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.

Basic:
A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.

Entry Level:
A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

03

Which of the following best describes your verifiable experience working in a large/multiple office environment in an IT Technician role?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than three (3) years
• Three (3) or more but less than four (4) years
• Four (4) years or more
• I do not have this experience

04

Please provide details about your verifiable work experience in a large/multiple office environment in an IT Technician role.Do not use "Please see Resume" or "See Resume."(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.)
05

Which of the following certifications and licenses do you currently have?Select all that apply.Please be sure to document all related details in the Certificates and Licenses section of your application.

• Computing Technology Industry Association (CompTIA)
• IT Infrastructure Library (ITIL)
• CISCO
• Microsoft Certified Professional
• None of the Above

06

This position requires a valid driver's license. Upon hire, a Texas license must be obtained by start date.Do you have a valid driver's license?

• Yes
• No, but I do understand that I must obtain a license before start date
• No, not interested

Required Question