Duties and Responsibilities
• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well
as their integration with other systems.
• Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
• Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
• Develops and implements, and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users.
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
• Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
• Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
• Provide ongoing technical support and training for end-users.
• Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
• Assist with the project planning, scheduling and deployment of the new CRM features.
Minimum Qualifications/Skill Sets
• Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
• 7 years of experience in IT industry
• 3 years of experience as a technical expert in an IT organization
• 3 years of experience developing in Microsoft Dynamics
• Proficiency in Microsoft Dynamics 365 CRM Development and customization
• Experience with Javascript, C#, .NET, and Web Services
• Knowledge of Dynamics 365 APIs and SDKs
• Understanding of Customer Relationship Management solutions
• Experience with SQL, database management and data migration techniques
• Strong communication skills and ability to work in a team environment
• Problem solving skills
Preferred Qualifications/Skill Sets
• Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
• Strong understanding of CRM data modeling, workflows and user interface customization
• Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
• Familiarity with Microsoft SharePoint.
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