Overview:
ServiceNow is seeking a Senior or Manager-level GRC professional to join our Digital Technology team in strengthening the design and operation of technology controls across the enterprise. In this role, you''ll plan and execute control testing across IT General Controls and IT Application Controls, evaluate control evidence against audit standards, and help drive remediation when gaps are identified. You''ll also play a growing role in assessing risk for AI systems as the organization scales its use of AI internally and through third-party tools. This is a highly cross-functional role, requiring close partnership with Engineering, Information Security, Legal, and Internal Audit to keep our control environment current, defensible, and aligned to evolving regulatory expectations.
What you will do in this role:
Design, document, and recommend technology controls mapped to applicable frameworks including NIST AI Risk Management Framework, NIST SP 800-53, ISO 27001, and SOX IT General Controls.
Perform testing of relevant technology covering both design and operating effectiveness across NIST AI RMF controls, IT General controls (Logical Access, Change Management, IT Operations) and IT Application Controls.
Develop control test plans that are repeatable, auditor-defensible, and appropriately scoped to the control objective.
Collect, organize, and critically evaluate control evidence; assess completeness, accuracy, and relevance.
Document test procedures, sampling rationale, results, and conclusions in accordance with internal methodology and external audit standards.
Support AI risk assessments for internal AI systems and third-party AI tools, evaluating risk across multiple risk domains.
Analyze current and emerging regulatory and internal policy requirements to identify internal control gaps and develop recommendations to address
Issue Management: Evaluate identified issues, determine root causes, and recommend remediationsolutions. Track commitments across technology teams, identify milestone slippage early, and escalateas appropriate.
What is the schedule for the role (i.e. - 9am-5pm)?
Schedule is 9am-5pm Central US time
What you need to be successful in this role:
Undergraduate degree in information technology, management information systems, or a related field
5+ years of experience in IT risk management, information security compliance, or internal IT audit in large enterprise environments.
Able to communicate complex control findings clearly to both technical teams and non-technical stakeholders, including senior leadership.
Comfortable working both independently or in teams and working within a complex environment.
Excellent analytical, technical and problem-solving skills, with strong attention to detail
Strong understanding of IT General Computer Controls (ITGCs), system development lifecycle, and IT auditing techniques; including broad knowledge of IT technologies, operating systems, databases, and application platforms.
Nice to Have
Knowledge of SOX, NIST SP 800-53, NIST AI Risk Management Framework (AI RMF), ISO 42001, or EU AIAct is a plus.
Professional accreditation (e.g., CISA, CISM) is a plus.
Familiarity with ServiceNow Integrated Risk Management (IRM) platform is a plus
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