Level 2 Helpdesk (Houston)

Houston, TX, US • Posted 5 days ago • Updated 16 hours ago
Contract W2
24 Weeks
On-site
Depends on Experience
Fitment

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Summary

We are seeking a skilled Tier 2 Desktop Support Engineer to join our team. The ideal candidate will have a minimum of 3 years of experience in providing technical support, with a strong focus on Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory.

Key Responsibilities:

  • Provide advanced technical support for escalated desktop issues  
  • Troubleshoot and resolve complex hardware and software problems  
  • Manage and maintain user accounts within Active Directory
  • Utilize ServiceNow to track and resolve incidents and service requests  
  • Deploy and configure desktop hardware and software  
  • Assist in the implementation and management of desktop automation tools, such as Autopilot

Qualifications:

  • 3+ years of experience in desktop support
  • Associate''s degree or higher in Information Technology or related field
  • Strong knowledge of Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory  
  • Experience with ServiceNow or similar ticketing systems
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team  

If you are a highly motivated individual with a passion for technology and a dedication to exceptional customer service, we encourage you to apply.

#11811
#LI-HN1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10480055
  • Position Id: 11811
  • Posted 5 days ago
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Kayla Beacham

Recruiter @ VC5 Consulting
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