ServiceNow Instructor - ONSITE (LOCALS TO AUSTIN, TX ONLY)

Job Description:

***Crop to Crop resumes are accepted
Location Requirement: This role requires onsite presence 4 5 days per week. Candidates must reside in the Austin area and be authorized to work in the U.S.

As a ServiceNow Instructor, you will be responsible for designing, developing, and delivering training materials to support operational teams in the use of ServiceNow. The focus of training will be around Service Operations Workspace and Platform Analytics.

Key Responsibilities:

• Participate in project and team meetings to support development of training.
• Collaborate closely with product owners, business analysts, and operational users to understand current processes and needs to address in training.
• Create end-to-end training materials, job aids, and knowledge resources for different personas.
• Ensure training aligns with TxDOT processes, quality expectations, and accessibility.
• Facilitate training in standard classroom, virtual, and train-the-trainer formats.
• Incorporate feedback to iterate and refine training.
• Ensure training materials are accurate, actionable, and easy to understand to promote user adoption.
• Maintain version control and documentation across training modules.

Required Skills:

• Strong background in training development, instructional design, or operational procedure writing
• Excellent written and verbal communication skills; ability to translate complex processes into clear, concise materials
• Proven ability to deliver training in both facilitator-led and train the trainer formats
• Considerable knowledge of ServiceNow ITSM applications, Service Operations Workspace, Reporting, and Platform Analytics

Desired Skills:

• Certified ServiceNow Administrator