AS400 iSeries Production Support

job summary:

I can not work C-C or through a vendor on this role.

#LI-VB1

This is 2nd shift 11am - 8pm, may rotate to first shift at times (if someone on vacation)

3 days in the office, 2 days at home

location: Plano, Texas

job type: Contract

salary: $48 - 58 per hour

work hours: 11pm to 8am

education: Bachelors



responsibilities:

• Provide day-to-day application support for Futures and Options Clearing systems, which includes answering user queries, monitoring applications, Capacity management, Problem management, reviewing and planning of system changes and server upgrades.
• Triage and Manage production Incidents to restore service as swiftly as possible. Manage clear and crisp incident communications to a variety of stakeholders
• Diagnose and resolve complex issues involving root cause analysis and end to end coordination and support of the problem resolution process, ensuring the documentation of problem resolution processes and procedures is maintained to the highest quality and accuracy
• The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems including rotational weekend support
• Build and maintain relationships with business and operations users and other stakeholders. Work closely with development and infrastructure teams to ensure that issues and defects are reported and actioned to meet business requirements and timelines
• Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistency in service standards and delivery
• Education at degree level in engineering or science discipline

• Excellent verbal and written communication skills and able to influence, facilitate, and collaborate
• Strong analytical, problem solving and troubleshooting skills to be able to thrive in a time sensitive and complex production environment
• Creative and innovative, able to find solutions for continuous improvement, and operational excellence
• Collaborative team player who can work independently where needed. Comfortable in a multicultural environment across a multi-region production support landscape
• Stakeholder management experience and the ability to build relationships and form partnership with the users when dealing with production issues and providing the support service to the user base
• Good understanding of capacity management and assessment
• Customer focus / Client service orientation: An underlying desire to service clients and a motivation to ensure that business needs are met

qualifications:

10+ years of strong application support experience in banking/finance industry

Good working knowledge of AS/400 iSeries, RPG and CL

Good understanding of ITIL concepts around Incident, Problem, Capacity and Change management.

Willing and able to lead Incidents as they occur. Flexible approach to adapt considering shifting priorities or changing conditions

Good Knowledge of infrastructure systems, platforms, databases (SQL and DB2) middleware

Experience with ITRS, Ansible, Autosys, Splunk, Dynatrace and along with ability to analyze logs using common UNIX syntax and other systems/tools.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.