Help Desk Analyst

Description

We are looking for a detail-oriented Help Desk Analyst to join our team in Kalamazoo, Michigan. In this role, you will assist with technical support, equipment upgrades, and troubleshooting tasks. This is a long-term contract position ideal for individuals with a strong foundation in technology and a passion for problem-solving.

Responsibilities:
Provide hands-on technical support for equipment setups, swaps, and upgrades.
Perform troubleshooting and maintenance for Chromebooks, PCs, and related devices.
Conduct equipment refreshes to ensure systems are up-to-date and operating efficiently.
Assist users with hardware and software issues, delivering clear and effective solutions.
Maintain accurate documentation of technical support activities and resolutions.
Collaborate with team members to identify and implement process improvements.
Ensure all workstations are configured and functioning according to company standards.
Respond promptly to technical inquiries and deliver exceptional customer service.
Test and verify the functionality of updated or replaced equipment.
Stay informed about emerging technologies to enhance support capabilities.

Requirements

Basic technical knowledge and understanding of hardware and software systems.
Experience working with Chromebooks or similar devices is highly desirable.
Familiarity with PC hardware, software, and workstation setups.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication skills for interacting with users and colleagues.
Previous experience in technical support or help desk roles is a plus.
Willingness to learn and adapt to new technologies and processes.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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