Overview
Remote
Depends on Experience
Contract - W2
Contract - 28 week(s)
Skills
CRM
Job Details
Technical Support Analyst - Lead (Remote)
Primary Location: Remote
V-Soft Consulting is currently hiring for a Technical Support Analyst - Lead (Remote) for our premier client.
Education and Experience
Highly desired:
WHAT YOULL DO:
Job Responsibilities:
Troubleshoot and resolve issues related to Level 1 areas such as:
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
#LI-KA1
#INDSP
#MonsterPost
Primary Location: Remote
V-Soft Consulting is currently hiring for a Technical Support Analyst - Lead (Remote) for our premier client.
Education and Experience
- Experience providing technical support or customer service in a software or web-based environment: 7 years.
- Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.: 7 years.
- Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).: 7 years.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.: 7 years.
- Excellent problem-solving and communication skills.
- Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.
- Ability to work independently in a remote environment while collaborating effectively with team members.
Highly desired:
- Experience with Dynamics 365 and related Power Platform services and products.
WHAT YOULL DO:
Job Responsibilities:
Troubleshoot and resolve issues related to Level 1 areas such as:
- Identity proofing and account activation.
- Password resets and login problems.
- Payment processing.
- General navigation and use of the permitting portal.
- Routing inquiries to appropriate program staff when necessary.
- Internal user permissions and system authorization.
- Potentially resolve Level 2 and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (Smart Flows), and API-based services.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.
- Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience.
- Maintain accurate records of support interactions and resolutions.
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
#LI-KA1
#INDSP
#MonsterPost
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.