Microsoft Dynamics 365 Digital Contact Center Transformation Architet

• Posted 12 hours ago • Updated 25 minutes ago

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Skills

Microsoft Dynamics
Customer Experience
Operational Efficiency
Management
Messaging
Artificial Intelligence
Microsoft
Dynamics
Customer Service
Microsoft Power BI
IMG
LinkedIn
SAINT
Technical Direction

Summary

Job Title:- Microsoft Dynamics 365 Digital Contact Center Transformation Architet

Remote

Proper LinkedIn

It's still 100% remote for a complete ROCKSTAR but have to be willing to travel. Prefer CST and EST time zones. They will not accept anyone in PST or MST time zones. They prefer Atlanta, GA
We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders.
This is more than a pure Dynamics architect role. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy.

What You'll Do

Own Digital Contact Center Outcomes end to end (chat, messaging, and email)
Lead AI, Copilot, and Automation Strategy
Architect and Evolve the Digital Contact Center Platform
Serve as a Trusted Onsite Advisor to Clients
Integration & Enterprise Enablement

Qualifications for Success:

5+ years designing or leading digital contact center solutions
Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction
Hands-on experience implementing conversational AI, Copilot, or virtual agents
Experience with digital deflection strategies (self-service, bots, automation)
Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI)
Copilot Studio experience preferred

Navya Gupta
Sr. IT Technical Recruiter

Email:

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Phone: +1

Linkedin id:
Address: 505 Knolle Court, Saint Augustine| FL 32092

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91022079
Position Id: 2026-47817
Posted 12 hours ago

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Atlanta, Georgia

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Microsoft Dynamics 365 Digital Contact Center Transformation Architet

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