Global Monitoring Lead Nexthink / End User Computing (EUC)

Hi,

I m reaching out regarding a potential C2H/W2 position, 
Job Title: Global Monitoring Lead   Nexthink / End User Computing (EUC)
Team: Global Monitoring Team
Location: Broadway, New York   Hybrid
Experience: 10+ Years 
Job Description 
We are seeking an experienced Global Monitoring Lead with strong expertise in Nexthink, End User Computing (EUC), Desktop Engineering, and Enterprise Technology Operations.

The ideal candidate will be responsible for proactively monitoring enterprise desktop environments, identifying potential issues before they impact end users, performing detailed root cause analysis, and coordinating remediation with global technology teams.

This role requires strong analytical and troubleshooting skills, hands-on Nexthink experience, and the ability to work independently in a fast-paced enterprise environment.
 Key Responsibilities

• Provide proactive monitoring of enterprise desktop environments, including desktops, laptops, and Virtual Desktop Infrastructure (VDI).

• Monitor Nexthink dashboards, alerts, and campaigns to identify potential performance issues.

• Identify anomalies related to CPU, memory, disk utilization, application crashes, and system boot times.

• Perform root cause analysis using Nexthink Finder, device timelines, and behavioral trend analysis.

• Validate alerts, assess business impact, and initiate appropriate remediation activities.

• Coordinate proactive remediation through remote actions, targeted user campaigns, and engineering escalations.

• Identify recurring issues, performance trends, and systemic weaknesses across the desktop environment.

• Partner with Service Desk, Workplace Technology Engineering, Incident Management, Change Management, and Production Assurance teams.

• Prepare regional monitoring reports, shift handoff notes, and global experience health reports.

• Analyze digital employee experience trends and recommend improvements.

• Support automation initiatives and self-healing solutions.

• Communicate technical findings, risks, and business impact to senior stakeholders.

• Participate in global monitoring reviews and provide recommendations to improve operational stability.

Required Technical Skills

• Hands-on experience with Nexthink, including:

• Nexthink Finder

• Nexthink Portal

• Nexthink Act

• Remote Actions

• Campaigns

• Strong Windows 10/11 desktop troubleshooting and administration experience.

• Experience supporting macOS endpoints.

• Hands-on experience with Virtual Desktop Infrastructure (VDI).

• Active Directory administration and troubleshooting.

• PowerShell scripting and automation.

• Strong analytical skills, query construction, and data analysis.

• Experience with Sysinternals tools.

• Enterprise monitoring and troubleshooting tools such as Splunk, Wireshark, or ExtraHop.

• Experience with reporting and visualization tools for executive dashboards.

Required Qualifications

• Bachelor's degree and/or 5+ years of experience in End User Computing, Desktop Engineering, or Technology Operations.

• Hands-on experience with Digital Employee Experience (DEX) monitoring platforms.

• Direct Nexthink experience is strongly preferred.

• Strong troubleshooting, analytical, and root cause analysis capabilities.

• Ability to analyze large datasets and identify patterns and emerging issues.

• Excellent written and verbal communication skills.

• Ability to work independently with minimal supervision.

• Experience collaborating with geographically distributed global teams.

• Experience in financial services or large enterprise environments is preferred.

Preferred Skills

• Python scripting or equivalent programming experience.

• Experience with proactive monitoring and predictive issue detection.

• Knowledge of enterprise IT operations and incident management processes.

• Experience with automation, self-healing solutions, and digital experience optimization.

• Experience preparing executive-level reports and dashboards.

Thanks & Regards 
Sunil Kumar
Computing Concepts, Inc.