EUC Lead/Monitoring Lead - New York

Job Description:

• Bachelor's degree and/or 5+ years of experience in end-user computing, desktop engineering, or technology operations
• Hands-on experience with digital experience monitoring platforms; direct Nexthink experience strongly preferred
• We are looking for people who are curious, self-directed, self-motivated, and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution
• Strong analytical skills, with the ability to work across large data sets and recognize patterns that are not yet obvious
• Maturity to execute job functions with minimal guidance, and the judgment to know when to escalate
• Very strong verbal and written English communication skills, including the ability to translate complex technical problems for senior stakeholders
• Experience in a fast-paced financial services or comparable enterprise environment preferred
• Enjoy working as part of a global team and independently, across time zones and regional handoffs

Required Technical Skills: -

• Nexthink - Finder, Portal, Act, remote actions, and campaigns
• Windows Desktop (Windows 10/11) troubleshooting and administration
• macOS endpoint support
• Virtual desktop infrastructure (VDI)
• Active Directory
• PowerShell scripting; Python or an equivalent language an advantage
• Query construction and data analysis for reporting and investigation
• Sysinternals tools
• Enterprise operations tooling such as Splunk, Wireshark or ExtraHop
• Reporting and visualization tools for executive and stakeholder dashboards