Senior Consultant Fraud Operations

Key Responsibilities

• Assess fraud operations processes, controls, case management, and monitoring effectiveness, ensuring compliance with internal policies and standardization across business units
• Develop structured recommendations to improve operational effectiveness and loss prevention, leveraging internal and external fraud detection and decisioning tools and platforms (e.g., Feedzai, Featurespace)
• Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
• Serve as a subject matter expert to drive client outcomes and strengthen EXL s industry and functional capabilities

Qualifications

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
• Minimum 5 years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
• Deep domain understanding of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
• Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
• Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

Preferred Qualifications

• Experience with fraud and security technologies, such as Feedzai and Feature Space
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Experience operating in a Second Line of Defense (2LoD) or policy / risk oversight role
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker