Senior Consultant Credit Operations

Key Responsibilities

• Review the effectiveness of credit operations processes, controls, and workflows, ensuring adherence to credit risk policies and standardization across business units
• Develop recommendations to enhance efficiency, control effectiveness, and process scalability, leveraging internal reporting dashboards and credit platforms (e.g. FICO, Experian suites)
• Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
• Provide subject matter expertise to drive client outcomes and strengthen EXL s industry and functional capabilities

Qualifications

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
• Minimum 4 years of experience in Credit Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
• Deep domain understanding of industry standard processes across the credit lifecycle including application, transaction, merchant, and dispute/chargeback management
• Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
• Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

Preferred Qualifications

• Experience with leading industry standard credit platforms (e.g. FICO, Experian suites)
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Experience operating in a First or Second Line of Defense (2LoD) or policy / risk oversight role
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker