Senior Project Manager

Job#: 3039385 Job Description: Senior Project Manager Location: Irving, Texas (Hybrid) Role Overview We are seeking a Senior Project Manager to support a large-scale Contact Center Transformation initiative within a complex enterprise technology environment. This role will lead delivery across multiple workstreams, including customer experience improvements, platform enhancements, and ongoing operational support activities. The ideal candidate is experienced in managing both transformation in

Call Center Project Manager someone who had managed IT BPO / call center operations and training Location: Frisco, TX Contract Identify root cause and determine recommendations to product process and training opportunities Leadership of multiple channel initiatives focused on call deflection and chat containment Use customer data from call chat transcripts survey data and AI tools to identify top pain points in the customer and agent experiences and lead efforts for continuous improve

Job#: 3034376 Job Description: Digital Technical Product Manager Location: Remote (CST hours preferred) Employment Type: 6+ Month W2 Contract Role Overview This position supports two primary functions within the member onboarding experience. The first role focuses on the Contact Center Member Onboarding UX, involving user journey mapping to understand representative experiences, designing seamless call flows, and integrating tools for user-friendliness. The second role centers on Onboarding

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the compl