Network Voice Administrator- Cisco & Avaya

Role: Network Voice Administrator L3

We are seeking a highly skilled and experienced Cisco Network Voice Admin L3 to join our team. The ideal candidate will be responsible for managing, designing, and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions like Cisco Webex and Microsoft Teams. This role requires extensive experience with Cisco CUCM, Unity, UCCX, Analog voice gateway, Analog phones, Verint call recorder integration, and Avaya VoIP, along with a strong understanding of data networking.

Key Responsibilities:

• Manage, design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
• Integrate, manage, and troubleshoot Verint call recording systems.
• Work within Avaya VoIP environments, performing design and troubleshooting as needed.
• Understand network data routing and switching to support voice and collaboration solutions.
• Develop and maintain documentation for all network, voice, and collaboration systems.
• Demonstrate a strong working knowledge of analog telephony technologies.
• Configure, manage, and troubleshoot Cisco Analog Voice Gateways, including the VG400 series.
• Diagnose and resolve issues related to analog telephony and connectivity.
• Coordinate and work effectively with external vendors such as Cisco, Bell, Avaya, and Ribbon for issue resolution, support, and escalations.
• Proactively identify, diagnose, and resolve complex voice and collaboration issues.
• Strong understanding of physical datacenter connectivity, including setup, maintenance, and troubleshooting of network voice infrastructure.

Qualifications and Requirements

• 10+ years of experience in network voice administration with a focus on Cisco technologies.
• In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
• Experience with Verint call recorder integration and troubleshooting.
• Strong understanding of Avaya VoIP systems.
• Extensive knowledge of data networking concepts, particularly routing and switching.
• Demonstrated hands-on expertise with Cisco VoIP products.
• Proven troubleshooting skills with an ability to think analytically and work independently.
• Solution-oriented mindset with a proactive approach to problem-solving.
• Excellent communication skills for effective collaboration across teams and departments.
• Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration) preferred.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and handle multiple projects simultaneously.
• Customer-focused, with a commitment to delivering high-quality solutions.
• Continuous learning mindset to stay updated with evolving technologies and industry best practices.