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Senior UX Researcher and Designer

Hybrid in New York, NY, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

Hybrid

Depends on Experience

Fitment

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Summary

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government''s most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things. 

*This is an exempt position. Salary commensurate with experience*

Job Title: Senior UX Researcher and Designer
Location: Brooklyn, NY (Hybrid 3 days onsite)
Start Date: 08/01/2026
Hourly Rate: W2 $55-$65/hour (35 hours/Week)
Duration: 12 Months (with potential for extension)
Application Deadline: 07/02/2026

Overview:

We are seeking a Senior UX Researcher and Designer who will support our NYS client. This role will lead end-to-end user research and design activities for high-priority public-facing digital services within NYC Digital Service, the Office of Technology and Innovation, and other NYC agencies and departments. The consultant will partner with product, strategy, analytics, engineering, and stakeholder teams to translate user evidence and behavioral data into actionable insights, user requirements, and wireframed journeys that improve digital services for New Yorkers.

Duties:

Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experiences.
Collaborate with product managers, digital strategists, analytics teams, and other user researchers to create research plans, hypotheses, and user requirements for product development.
Partner with analytics teams to synthesize qualitative research with behavioral data and provide a holistic view of the user experience.
Compile finished, well-documented research findings and deliver meaningful, actionable insights for internal teams and stakeholders.
Audit and mature the internal user research toolkit by introducing methodologies that broaden the team’s ability to capture user insights and strengthen a data-driven culture.
Wireframe user journeys based on user research, stakeholder input, and documented requirements.

Mandatory Qualifications:

8+ years of experience leading generative research, including field studies and interviews, and evaluative research, including usability testing and A/B testing.
2+ years experience of wireframe user journeys based on research insights and user requirements.
Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
Experience recruiting users aligned with required demographic and behavioral profiles.
Expertise in research methodologies that prevent over-generalization, sample underrepresentation, and correlation/causation fallacies.
Ability to nurture a culture of creative solutioning that prioritizes high-quality digital experiences informed by strategy, user evidence, analytics, and competitive research.
Ability to inspire cross-departmental partners and colleagues to anchor their work in user centricity, research methodologies, and evidence-based solutioning.

Desirable Qualifications:

Certification in evaluation practice, such as The Evaluators’ Institute (TEI), or equivalent education in qualitative evaluation and research methodology.
10+ years of experience interpreting complex patterns across qualitative and quantitative data sets.
Understanding statistical principles to evaluate data.
Experience working in cross-disciplinary teams of product, engineering, and data experts to deliver products and services that improve user experience and organizational goals on time.
Experience facilitating group synthesis sessions with cross-disciplinary teams, including engineering, data, and product stakeholders.
Experience exemplifying diverse representation and accessibility in research practice and past projects.

Educational & Certification Requirements:

Certification in evaluation practice, such as The Evaluators’ Institute (TEI), or equivalent education in qualitative evaluation and research methodology preferred.

What We Offer:

Opportunities to lead impactful transformations in the public sector infrastructure.
Engagement with high-profile government initiatives, supporting meaningful change.
A collaborative environment that values ownership, initiative, and continuous learning.

Ready to make a difference?

We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management

Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used
Our AI tools assist by:

Analyzing resumes against job requirements
Supporting our recruiters in candidate data evaluation
Ensuring consistent review standards across all applications
Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

Your information is processed securely and used exclusively for recruitment purposes
Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing:

AI processing data is retained for a maximum of 90 days, after which it is deleted
All data sent to AI tools is encrypted in transit and at rest
AI tools comply with applicable privacy laws including GDPR and CCPA
Personal data is anonymized or minimized wherever possible during AI processing

Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91116955
Position Id: 9342
Posted 11 hours ago

Contact the job poster

Dylan Carroza

Senior Technical Recruiter @ Cloud and Things

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