ServiceNow Administrator

Description

We are looking for a ServiceNow Administrator to support and optimize the organization's ServiceNow environment in Bensalem, Pennsylvania. This position plays a central role in maintaining platform stability, improving service management capabilities, and partnering with internal teams to align system functionality with business needs. The ideal candidate brings hands-on platform administration experience, strong troubleshooting ability, and a practical understanding of IT service management processes within a financial services setting.

Responsibilities:
Oversee daily administration of the ServiceNow platform across development, test, and production environments, including coordination of version upgrades and patch activities.
Configure and refine key service management capabilities such as incident, change, problem, and service catalog functions to support operational needs.
Administer user access by maintaining roles, groups, and permissions while ensuring appropriate security and governance controls are followed.
Build and maintain platform components including automated flows, workflows, forms, fields, UI policies, business rules, and client-side scripts.
Track platform health, investigate system issues, and resolve performance concerns to keep the environment reliable and efficient.
Manage update sets and instance-to-instance deployments while supporting controlled migration of changes across environments.
Maintain data quality through imports, exports, cleanup efforts, and ongoing oversight of platform records and structure.
Develop notifications, reports, and dashboards, and assist with integrations connecting ServiceNow to other enterprise applications and monitoring tools.
Produce clear technical documentation, support audit and compliance activities, and uphold platform standards and administrative best practices.

Requirements

3 to 5 years of experience administering and supporting ServiceNow in a business environment.
Strong knowledge of IT service management practices; familiarity with ITIL-aligned processes is preferred.
Working knowledge of JavaScript for ServiceNow scripting and customization.
Experience with Flow Designer or workflow tools, as well as hands-on configuration of forms, rules, and platform logic.
Understanding of CMDB concepts and related service management data structures.
Proven ability to troubleshoot complex issues, gather stakeholder requirements, and translate needs into effective platform solutions.
ServiceNow Certified System Administrator certification is required.
Flexibility to work outside standard business hours when needed, including occasional evening support.

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