Genesys Engineer

Job Role : SME for Genesys Cloud Contact Center Location : 100% Remote Hourly Rate : $70/hr on my W2 with benefits Job Description: Audiocare Solution Design and Configuration SME for Genesys Cloud Contact CenterPosition Summary: This role is for a SME/Tier IV level to design and configure an Audiocare Solution for Genesys Cloud Contact Center (CX).Strong candidates will also have expertise as an AI technical SME for Genesys Cloud architecture and APIs, partners with business and IT stakeholders

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

ResponsibilitiesLead solution architecture and technical design for Genesys Cloud featuresConfigure and optimize Genesys Cloud componentsDesign, build, and maintain integrations using Genesys Cloud APIsImplement SSO and identity integrationsSupport Workforce Engagement Management capabilitiesDevelop and maintain operational runbooksDrive platform reliability and performanceCollaborate with application teams on CRM and case management integrationsEnable reporting and analyticsProvide technical le