Talent Groups
Talent Groups

Help Desk support

Hybrid in Middleton, WI, US • Posted 22 hours ago • Updated 22 hours ago
Contract W2
6 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • windows 11
  • M365
  • Apple
  • Intune
  • Endpoint

Summary

We are seeking a customer-focused Help Desk Support Specialist to provide technical support and troubleshooting assistance in a fast-paced IT environment. The ideal candidate will have hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices, along with a strong understanding of endpoint security practices.

The candidate should possess excellent communication, problem-solving, and customer service skills, with a strong focus on delivering a positive end-user experience.

Required Skills & Qualifications:

  • 3+ years of experience providing technical support in a Help Desk or Service Desk environment.

  • Hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices.

  • Familiarity with endpoint security practices and device management.

  • Strong troubleshooting, analytical, and problem-solving skills.

  • Excellent verbal and written communication skills.

  • Strong customer service skills with a focus on end-user satisfaction and experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099677
  • Position Id: 9130543
  • Posted 22 hours ago
Contact the job poster
SB

Sravani Boga

Delivery Manager @ Talent Groups

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