Help Desk

Job Description

We are seeking an experienced IT Asset Management Technician to manage and maintain technology assets across Madison College’s district-wide locations. The ideal candidate will have experience in IT inventory management, hardware tracking, asset tagging, hardware deployment, and technical support.

The candidate will be responsible for tracking IT assets throughout their lifecycle, managing incoming shipments, maintaining accurate inventory records, coordinating hardware installations, and supporting equipment replacement and maintenance activities.

Key Responsibilities

• Manage and maintain inventory of IT assets, including desktops, CPUs, monitors, printers, docking stations, cables, and replacement parts.

• Track incoming orders and shipments using the inventory management system.

• Receive hardware shipments, assign unique asset identification numbers, and apply barcode labels.

• Enter asset information and tracking numbers into the inventory management system.

• Maintain accurate inventory records and ensure proper documentation of all technology assets.

• Organize and maintain the IT hardware storage area and stockroom.

• Coordinate hardware distribution, installation, replacement, and deployment across multiple campus locations.

• Assist with hardware lifecycle management, including identifying outdated equipment and coordinating replacements.

• Respond to IT incident tickets and hardware maintenance requests.

• Troubleshoot hardware issues and assist with replacing defective equipment.

• Follow IT asset management policies, procedures, standards, and applicable regulations.

• Coordinate with stakeholders to resolve asset-related issues and communicate project updates.

• Support continuous improvement through process reviews, root-cause analysis, and documentation.