Help Desk III/ Asset Technician

Role: Help Desk III/ Asset Technician

Location: Madison, WI

Duration: Long Term Contract

Job Summary

IRG Clients is seeking an Asset Technician to manage and maintain IT hardware inventory, track equipment orders, and coordinate the distribution, installation, and replacement of technology assets across multiple locations. The ideal candidate will ensure accurate asset records, maintain adequate hardware supplies, support equipment troubleshooting, and follow established IT policies and procedures.

Key Responsibilities

• Manage and maintain an accurate inventory of IT assets, including desktops, CPUs, printers, monitors, docking stations, cables, and replacement parts.
• Track incoming orders, receive shipments, assign unique asset identification numbers, and apply barcode labels.
• Update and maintain asset management systems with tracking numbers, equipment details, and other relevant information.
• Organize and maintain hardware storage areas to ensure equipment is readily available.
• Coordinate the distribution, installation, replacement, and removal of IT equipment across multiple locations.
• Support hardware refresh initiatives by helping replace outdated equipment and software.
• Assist with incident tickets, hardware maintenance requests, troubleshooting, and replacement of faulty equipment.
• Maintain sufficient inventory of hardware, accessories, and repair parts to support daily IT operations.
• Follow IT asset management policies, security standards, and applicable regulations.
• Maintain accurate documentation and reports related to asset inventory, distribution, and tracking.
• Collaborate with technical support teams and stakeholders to resolve issues and improve asset management processes.

Required Skills and Qualifications

• Strong knowledge of IT asset management, inventory control, and equipment tracking procedures.
• Technical troubleshooting skills and experience supporting hardware in a customer service environment.
• Excellent organizational, time management, planning, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and adapt to frequent interruptions.
• Strong verbal and written communication skills.
• Ability to investigate issues, identify stakeholders, determine root causes, and recommend solutions.
• Ability to maintain accurate records and contribute to continuous process improvement.
• Ability to regularly lift up to 40 pounds and climb a 12-foot ladder when required for equipment installation or troubleshooting.

Minimum Qualifications

• At least four years of relevant work experience.
• A minimum of two years of hands-on IT asset management experience in a medium-to-large environment supporting approximately 500–2,000 workstations.