Hiring,
Greetings from Modern Agile Technologies.
Job Title: ServiceNow ITSM Developer
Location: Atlanta – GA (5 Days Onsite)
Duration: Long Term Contract
Job Description:
- Responsible for developing and maintaining ServiceNow ITSM solutions, translating business requirements into scalable workflows, integrations, and automated service processes.
Key Responsibilities
· Configure and customize ServiceNow ITSM modules:
o Incident Management
o Problem Management
o Change Management
o Request Management
o Service Catalog
o Knowledge Management
o CMDB
· Develop:
o Business Rules
o Client Scripts
o Script Includes
o UI Policies
o UI Actions
o Workflows / Flow Designer automation
· Build integrations using REST/SOAP APIs and external enterprise systems.
· Gather requirements and convert business use cases into technical solutions.
· Perform testing, deployments, debugging, and production support.
· Create technical documentation and ensure ITIL alignment.
Required Skills
· ServiceNow Administration & Development
· ITSM and ITIL processes
· JavaScript
· Flow Designer & Workflow automation
· REST/SOAP APIs
· CMDB & Service Catalog
· ACLs, UI Policies, Client Scripts
· HTML/CSS basics
· Agile / Scrum exposure