Overview:
Our client, one of the largest Energy companies in US providing a wide range of Energy related products and services to its customers, seeks accomplished Gen AI Product Owner / Product Manager (Customer Operations AI Initiative).
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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*** Location: New York, NY 10003
*** Duration: 6 months contract w/ possibility of extension or conversion to FTE role (based on performance & business needs)
Notes:
- Work Schedule: Hybrid (2 days onsite, 3 days remote).
- Work Hours: 9:00am - 5:00pm.
Description:
- Reason for Open Position: New AI Initiative team, increasing workflow delivery.
- Team Dynamic and Department: 10+ people - Customer Operations - AI Initiative; small cross-functional pod (PO/PM + Gen AI builders), growing.
- The Gen AI Product Owner / Product Manager will lead product and feature development for the Customer Operations AI Initiative, owning the backlog of use cases from intake through delivery and adoption.
- This role is accountable for prioritization, requirements, and delivery for an agile team, and will shape governance, responsible-AI practices, and program improvements as the initiative scales.
- Own the use-case backlog - intake, prioritization, and sequencing based on business value, feasibility, and risk.
- Translate Customer Operations business problems into clear problem statements, epics, user stories, and acceptance criteria the build team can execute.
- Serve as the bridge between business stakeholders (SMEs, ops leaders) and the technical build team; run discovery, validate requirements, and manage expectations.
- Define measurable success criteria per use case (e.g., deflection, handle time, accuracy, adoption) and hold the team accountable to them.
- Lead and facilitate all Agile ceremonies - stand-ups, reviews, retrospectives, backlog grooming, and sprint/release planning.
- Track and communicate team velocity and sprint/release progress to affected teams and management using Agile estimating techniques.
- Ensure daily task status and hours are maintained in Azure DevOps (ADO) or equivalent Agile tracking systems for backlog transparency.
- Own responsible-AI and governance touchpoints - CREATe/PTA/Cyber intake, human-in-the-loop design, evaluation criteria, and guardrail requirements.
- Drive change management and rollout - training, adoption, and feedback loops with end users.
- Conduct research and benchmarking on Gen AI trends and comparable utility/enterprise deployments to inform the roadmap.
- Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.
- Initiate and implement program improvements across governance and intake processes; perform other related tasks as required.
Qualifications:
- Bachelor’s degree required.
- SAFe / Product Owner / Scrum certification preferred.
- Related Industry Background: Gen AI, utility, telecom, financial services, or other regulated industry a plus.
- Proven experience managing an agile product development team as a Product Owner or Product Manager.
- Prior Gen AI, conversational AI, or intelligent-automation product experience (able to define eval criteria and ''good enough to ship'' for probabilistic systems).
- Experience with SAFe / Agile program management and Agile tracking tools (Azure DevOps, Jira, etc.).
- Ability to manage multiple assignments and changing priorities across a complex stakeholder ecosystem.
- Excellent oral and written communication skills; experience with Microsoft Office, including Excel.
- Experience producing formal presentations and documentation for executive and regulatory share-outs.
- Previous management experience (employees or contractors).
Preferred Skills:
- Knowledge of Company Customer Operations business, rules, and regulations.
- Experience with responsible-AI / AI governance frameworks.
- Vendor management experience.
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I''d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you.
Satwinder “Sat” Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
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