Manager - Learning Manager, Instructional Design (Hybrid)

Manager - Learning Manager, Instructional Design (Hybrid)

Capital One's Customer Channels Performance Solutions (CCPS) Learning & Development (L&D) team is seeking a dynamic manager to lead a team of Instructional Designers that design a diverse set of learning experiences to support operations associates. This role will partner closely with business leaders and Lines of Business stakeholders to create custom learning strategies. They will empower their team to analyze learning needs, design and develop blended and self-guided learning solutions, measure and report on learning effectiveness, and support the larger Instructional Design team to build the future of learning. We are focused on delivering memorable, engaging learning experiences to our associates that drive performance and achieve business objectives, as well as providing exceptional service to our Lines of Business stakeholders.

The ideal candidate for this role is a/an:

• Expert in Adult Learning: Has expertise in adult learning theory, cognitive science, and other evidence-based learning fields. Brings a passion for staying on top of the latest research developments, tools, and technologies in the field and can use these insights to drive a strategic vision for their team.
• Strategic, Consultative Learning Partner: Cultivates strong relationships in a matrixed environment with senior leaders, business partners, and L&D peers. Acts as a trusted advisor to foster collaboration and drive strategic alignment on learning solutions. Thinks holistically and solves problems systemically, balancing long-term learning vision for agent performance with operational excellence.
• Experienced People Manager: Has a proven track record of leading and developing teams of instructional designers and creative specialists. Passionate about coaching and mentoring direct reports to build best-in-class learning experiences, as well as fostering and contributing to an overarching culture of continuous improvement.
• Data-driven Problem Solver: Has high business acumen and learning agility. Uses feedback, data, industry trends, and insights to distill problem statements and drive decisions that align to business needs. Can work backwards from business problems and performance goals to advance aligned and impactful learning solutions.

This is a visible role with the ability to impact change across the company and drive how learning is built and delivered at Capital One. Core responsibilities include:

Adult Learning Leadership

• Collaborate with other ID and learning leaders to establish processes, norms, and best practices that support learning design excellence, effective capacity planning, workload delegation, and resource prioritization.
• Keep abreast of learning tech and design trends, empowering your team to craft innovative, high quality learning solutions that accommodate diverse learning needs and resonate with learners.

Strategic Consultation & Partnership

• Consult and partner with L&D peers, key business stakeholders, and Lines of Business leaders to strategize an annual learning agenda and build innovative performance solutions.
• Establish and maintain relationships with business partners and stakeholders, serving as a trusted advisor to build learning solutions that balance urgency with quality and ensure operations associates are well prepared to perform their job and support our customers.
• Be in sync with business cycles and dynamics to anticipate learning needs, make informed decisions, and provide proactive recommendations that help leaders plan for what their workforce and performance needs will be in the current and future state.
• Work with other learning leaders to identify opportunities for team efficiencies throughout the learning design process or by leveraging existing materials.

People Management

• Run a well-managed team to deliver exceptional learning experiences with consideration for project scope, timelines, and business constraints.
• Coach and develop a team to be high performing learning professionals that follow quality standards, elevate the standard for learning solutions, and deliver results at the speed of business.

Data-driven Problem Solving

• Leverage data, business insights, industry trends, and input from Lines of Business stakeholders to ask strategic questions and recommend future learning strategies.
• Use structured problem solving techniques to ensure we are solving the right learning challenges, at the right time, with the right solutions.
• Distill and translate learning insights into clear, business-relevant narratives and impactful storytelling.

Here is what you will need to be successful:

• Exceptional consultative and stakeholder engagement skills to understand business needs, facilitate robust discussions, make recommendations to internal clients, and translate data and insights into effective learning solutions.
• Demonstrated history of leading and managing a team of instructional designers and creative specialists, building a vision and roadmap for the team.
• Extensive expertise of adult learning best practice and innovations to inform the future of learning at Capital One.
• High-level of initiative, ownership, problem solving, and a solutions-oriented mindset.
• Demonstrated success collaborating with other L&D professionals to optimize processes, drive efficiencies, and adopt best practices and industry standards.
• Strong written and verbal communication, with the ability to influence stakeholders, peers, and associates at all levels.
• Ability to manage ambiguity, lead through change, and deliver in a fast paced, matrixed environment.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 5 years of people leadership experience
• At least 3 years of experience in instructional design or instructional development
• At least 3 years of experience in instructional design methodology (such as ADDIE, SAM, AGILE, etc.)
• At least 2 years of experience using Microsoft Office or Google Suite

Preferred Qualifications:

• Bachelor's degree
• 6+ years of people leadership experience managing a group of learning professionals
• 4+ years of experience in instructional design or instructional development
• 4+ years of experience in instructional design methodology (such as ADDIE, SAM, AGILE, etc.)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $122,100 - $139,400 for Learning Manager

McLean, VA: $134,400 - $153,300 for Learning Manager

Plano, TX: $122,100 - $139,400 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).