Help Desk Analyst

Job Summary: [Primary responsibilities] Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environmentLogging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing systemFollowing up on any outstanding issues with customers regarding status and closure of incidents/requestsTroubleshooting and resolve hardware, software and network problemsDocument procedures, FAQs, and inventory of assetsAble to Is

Description This is a 6 month contract to hire. Hybrid (3 day onsite, 2 day remote) The help desk analyst is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables associates to conduct their day-to-day activities. 1 -2 years of experience supporting a service desk or business department. This individual will id

Title: Service Desk Analyst Location: Remote Duration: 0 3 Months Contract/ Contract to Hire Job Description: Provide Level 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer delivering world class desktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician

Job Title: Help Desk Agent I Location- Remote Role Overview We are looking for a Help Desk Agent I to provide first-level technical support to end users. This role involves troubleshooting basic IT issues, resolving service requests, and ensuring a smooth user experience with company systems and tools. Key Responsibilities Provide first-line support for hardware, software, and network issues Respond to user queries via phone, email, or ticketing system Log, track, and manage incidents and ser