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ServiceNow Solutions Architect

Richardson, TX, US • Posted 1 day ago • Updated 29 minutes ago

Full Time

On-site

USD $60.00 - 70.00 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Backbone.js
Management
Service Delivery
Workflow
Sanity Testing
Mapping
Customer Facing
ServiceNow
Fluency
Process Modeling
Service Desk
ITIL
Lean Six Sigma
Process Improvement
IT Service Management
Recruiting
Communication
Documentation
Mergers and Acquisitions
SPIN
Microsoft Azure
DevOps

Summary

SERVICENOW SOLUTIONS ARCHITECT - IT Services (M&A Integration)
ONSITE - Richardson, Texas - No out of area candidates, please.

1-3 days/week onsite
4 month contract - possible extension or hire
Hybrid, 1-3 days in office, Location: Richardson, TX
W2 ONLY - No C2C, 1099, or Sponsorship
$60.00/Hr - USD $70.00/Hr.

Required

ServiceNow certification (e.g., CSA or mainline certification) - enough platform fluency to evaluate feasibility and speak credibly with the platform team and the client, even though this role does not build or configure
Strong background in IT service management process design - able to map, document, and improve service desk/operations processes, not just diagram them
Experience translating operational/business requirements into documentation a technical team can build from
Comfort operating in a large, complex, politically sensitive corporate client environment with minimal oversight
This is not a hands-on ServiceNow build role.

This role sits within Global Digital & Technology and provides the architectural and process backbone for an ongoing M&A-related IT services transition.
This is not a hands-on ServiceNow build role. A dedicated ServiceNow platform team owns solutioning and development, with a product owner as the primary point of contact for that team on this project. This role's job is to own discovery - understanding current-state IT process - and to identify gaps and risks and produce the recommendations, requirements, and documentation that feed the platform team's work, coordinating with the product owner rather than directing the platform team directly.

The role reports directly to the Service Delivery Manager and is expected to operate with strong independent judgment in a large, matrixed, and politically nuanced client environment.

What You'll Do

Own discovery: assess current-state IT process for the organization being transitioned, identifying gaps, risks, and inefficiencies
Translate business and operational needs into clear requirements and recommendations, handing them to the product owner and platform team to solution and build
Produce current-state and future-state process documentation (process maps, workflows, requirements docs) that both technical and non-technical stakeholders can act on
Partner closely with the product owner and platform team to sanity-check that proposed solutions match real operational needs and won't create downstream process gaps
Support this and future IT services transition projects by mapping existing IT processes and identifying what needs to change to fit the target operating model
Advise on process design as the organization moves toward a product operating model
Represent process and architecture considerations in client-facing conversations and steering sessions
Maintain a working, ongoing view of the account's process and architecture landscape beyond any single project

Required

ServiceNow certification (e.g., CSA or mainline certification) - enough platform fluency to evaluate feasibility and speak credibly with the platform team and the client, even though this role does not build or configure
Strong background in IT service management process design - able to map, document, and improve service desk/operations processes, not just diagram them
Experience translating operational/business requirements into documentation a technical team can build from
Comfort operating in a large, complex, politically sensitive corporate client environment with minimal oversight

Preferred

ITIL certification or strong ITIL process background
Lean Six Sigma or other process-improvement methodology background
Experience with IT services operating models specifically (staffing, tiering, escalation, SLAs/OLAs)
Strong written communication - able to produce documentation that's usable by both executives and delivery teams
Nice to Have
Prior experience supporting an M&A-related IT carve-out, spin-off, or investment-company IT transition
Experience partnering with a separate platform/development team (rather than owning build directly)
Familiarity with Azure DevOps for tracking requirements and stories

The estimated pay range for this position is USD $60.00/Hr - USD $70.00/Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: milestn
Position Id: 391300b745732596060e387155b6eed
Posted 1 day ago

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