Title: Senior IT Network Analyst
Duration: Long Term
Location: NYC (3 days/week onsite)
Responsibilities
Design, configure and install various network devices and services (e.g., routers, switches, firewalls, VPN, QoS)
Solid understanding and hands on experience with firewall implementation and troubleshooting (Palo Alto)
Knowledge of low latency network particularly working with multicast and Exchange traffic
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Provide Level-1/2/3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the company's security team
Liaise with vendors and other IT personnel for problem resolution
Duties and Accountabilities
Service Customers and Support Client's Businesses
- Assist in the delivery and maintenance of secure IT/technology facilities and technical infrastructure/architecture to support clients and applications as appropriate.
- Provide service in accordance with established standards while minimizing operational risk.
- Provide the level of systems and operational availability that meets or exceeds established service levels.
- Provide timely problem determination, notification, resolution and escalation.
- Interact with customers and vendors as appropriate in order to provide quality service and solutions consistent with project objectives and client requirements.
- Ensure standards, policies and procedures are in place, compliant to Client's Business Recovery Plan (BRP), to restore IT based systems in the event of a significant service disruption and/or disaster.
- Develop proficient knowledge of analytical tools and techniques.
- Participate in knowledge transfer with management, the team and other technical areas and business units.
- Coach other team members as appropriate, within own area of expertise.
- Participate fully as a member of the global and local and international team.
Job Requirements
- Proven hands-on network engineering experience
- Exchange experience and knowledge of multicast is essential
- CCNP or higher
- Arista knowledge or certification highly valued
- Understanding of networking protocols (e.g., IPSEC, BGP, OSPF, QoS)
- Proficient with firewall configuration and troubleshooting
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- University degree in Computer Science or a related subject preferred
- Develop expertise in IT/Global Technology Services, taking advantage of opportunities to innovate, learn and apply knowledge.
- Develop expertise in the company's services, applications and infrastructure.
- Act as a reference resource on technology, trends, and processes related to own area.
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