ServiceNow ITOM Visibility Governance Consultant

Job Title: SAM Pro (ServiceNow) & ITOM Visibility Governance Consultant

Duration: 6 months+ contract

Work Location & Travel:

• This is primarily a remote role
• Very minimal travel expected
• Preferred location: Orlando, FL (ideal)
• Secondary locations: Anywhere in Florida (Miami / Tampa preferred)
• The client teams are also located in Charlotte, Atlanta, New York, Los Angeles, Seattle (ability to come onsite as needed is a plus)
• Mandatory requirement: Contractor must be onsite for 1 week for verification

Description:

• Document roles and responsibilities (RACI) for Software Asset Management (SAM) across Segments and coordinate Segment engagement kickoff activities. Define and document the entitlements intake process (contract submission, validation, and system loading).
• Establish product owner roles for SAM and ITOM Visibility, including backlog ownership, release prioritization, and coordination with the SAM platform owner. 
• Align with DWS on in‑scope publishers and prioritize roadmap and methodology for implementation.
• Define escalation paths for data ownership disputes or process conflicts and ensure clear accountability across stakeholders.
• Align with the client on Configuration Management Database (CMDB) health by assessing the current state and documenting a fit‑for‑purpose governance model; establish a CMDB governance board to ensure ITOM and SAM data accuracy.

Qualifications:

• Deep understanding of the ServiceNow data platform and SAM governance frameworks, including experience building SAM RACI models across license owners, analysts, procurement, and IT asset managers.
• Strong technical expertise with MID Server architecture, deployment patterns, credential vaulting, proxy configuration, and upgrade management, as well as ServiceNow Discovery (IP ranges, classifications, reconciliation, CI duplication).
• Ability to design and operationalize a discovery governance framework with CI lifecycle policies, ownership models, and stale CI remediation; experience creating run‑state documentation (runbooks, governance charters, exception processes) and building KPIs/SLAs for CMDB health, discovery coverage, and license compliance including dashboard development.  
• CIS‑SAM (Certified Implementation Specialist – Software Asset Management).
• Hands‑on experience with publisher normalization, reconciliation rules, and Effective License Position (ELP) calculations.

Best Regards,

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David Roy #LI-DR1 | Accounts Manager – US Staffing | Charter Global Inc. |