Decisionpoint Corporation
Decisionpoint Corporation

Technical Writer/Trainer, Sr.

• Posted 60+ days ago • Updated 14 minutes ago
Full Time
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Job Details

Skills

  • User Guides
  • System Deployment
  • Workflow
  • Management
  • Educational Technology
  • Knowledge Transfer
  • Onboarding
  • Version Control
  • Release Notes
  • Collaboration
  • Dashboard
  • Cyber Security
  • Security Clearance
  • Information Systems
  • Technical Writing
  • Training Delivery
  • Military
  • Adobe FrameMaker
  • MadCap
  • Microsoft Office
  • Articulate
  • DoD
  • Documentation
  • Accessibility
  • Section 508
  • Content Management Systems
  • E-learning
  • Instructor-led Training
  • Software Development Methodology
  • Agile
  • CompTIA
  • CTT+
  • ITIL
  • Lean Six Sigma
  • Technical Communication
  • Communication
  • Editing
  • Instructional Design
  • Organized
  • Document Management
  • Regulatory Compliance
  • Training
  • Legal
  • Authorization

Summary

Overview

DecisionPoint seeks a Senior Technical Writer/Trainer to support the development, documentation, and delivery of training materials for a Department of Defense (DoD) modernization effort enhancing Casualty and Mortuary Affairs (CMA) operations. The position ensures all program artifacts, user documentation, and instructional materials are accurate, consistent, and aligned with system updates and sustainment objectives.

The Technical Writer/Trainer will collaborate with functional teams, developers, and mission users to produce clear, compliant, and mission-relevant materials that support system deployment, onboarding, and operational continuity across all Services.

This position is fully remote.

Duties & Responsibilities

The Technical Writer/Trainer, Sr. will:

  • Develop, update, and maintain training guides, SOPs, quick reference materials, and user manuals to support technical and non-technical audiences.
  • Coordinate with subject matter experts (SMEs), developers, and functional leads to ensure all materials accurately reflect current system functionality and mission workflows.
  • Create and manage learning content and courseware, including slide decks, eLearning modules, and job aids to support both initial and re training.
  • Support knowledge transfer and onboarding activities for Service users and administrators during deployment and sustainment phases.
  • Lead train-the-trainer sessions for Service component representatives, ensuring consistent delivery across user populations.
  • Maintain a centralized repository for training and reference documentation, ensuring version control, accessibility, and traceability.
  • Produce and edit communications and process documentation, including configuration guides, release notes, and governance documents.
  • Collaborate with performance analysts to create dashboards, training metrics, and after-action reports that measure training impact and identify improvement opportunities.
  • Support ongoing Continuous Service Improvement (CSI) activities by revising materials based on user feedback and operational changes.
  • Ensure all training and documentation products meet DoD accessibility, cybersecurity, and communication standards.
Qualifications

Clearance Requirement:

  • Must hold an active Secret clearance.

Education:

  • Bachelor's degree in Technical Communication, Information Systems, Education, or a related field.

Experience:

  • Minimum 7 years of experience in technical writing, instructional design, or training delivery for federal or defense programs.
  • Experience supporting enterprise IT systems or military operations preferred.

Technical Knowledge:

  • Proficiency in authoring tools such as Adobe FrameMaker, MadCap Flare, Microsoft 365, and Articulate 360.
  • Familiarity with DoD documentation standards, accessibility (508 compliance), and content management systems.
  • Experience developing eLearning modules or conducting virtual and instructor-led training.
  • Understanding of IT system development lifecycles (SDLC/Agile) and documentation control procedures.

Certifications (Preferred):

  • CompTIA Certified Technical Trainer (CTT+) or equivalent instructional design certification.
  • ITIL Foundation or Lean Six Sigma Yellow Belt certification.
  • Technical Communication Professional (CPTC) or similar credential.

Skills:

  • Strong written communication, editing, and instructional design capabilities.
  • Ability to translate complex technical information into clear, user-friendly materials.
  • Highly organized with attention to formatting consistency, document control, and compliance.
  • Collaborative team player able to work effectively across technical and operational domains.
  • Comfortable conducting live and recorded training sessions for diverse user groups.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91099468
  • Position Id: 2025-3068_1
  • Posted 30+ days ago

Company Info

About Decisionpoint Corporation

DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB) SBA HUBZone certified business, is an innovation thought leader in the Federal community delivering transformative IT Support Services, including Operations and Maintenance (O&M), Cyber Security, Information Assurance (IA), and Professional Services, empowering Government agencies to enhance delivery of their critical mission requirements. Our experience also provides us a keen understanding of Government agencies’ responsibilities and challenges, including:

  • ITSM implementations;
  • application and infrastructure modernization;
  • footprint reduction;
  • adoption of emerging technologies;
  • rapid integration;
  • cloud adoption.

 

Decisionpoint Corporation is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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