About Designer Brands At Designer Brands, we are the proud parent company of DSW Designer Shoe Warehouse, The Shoe Company, and Rubino, operating nearly 675 stores across North America and a billion-dollar digital commerce business. We lead the footwear industry with a diverse portfolio of iconic brands, including Topo Athletic, Keds, Vince Camuto, Kelly & Katie, Jessica Simpson, Lucky Brand, Mix No. 6, Crown Vintage, and others. With expertise in design, production, and sourcing, we create on-trend footwear and accessories, delivered through a robust omni-channel infrastructure and national wholesale distribution. At Designer Brands, we are committed to fostering a culture of collaboration, innovation, and inclusivity, where each employee's unique perspective contributes to our success. Anchored by our core values of "We Love What We Do," "We Own What We Do," "We Do What's Right," and "We Belong," we continuously drive forward together, building a future where everyone can put their best foot forward.
The OpportunityThis role puts you at the heart of distribution center operations-where technology, problem-solving, and fast decision-making come together. As the DC Technical Support Specialist, you'll be the go-to technical expert ensuring our warehouse systems, equipment, and controls stay up and running. You won't just respond to issues-you'll anticipate them, investigate root causes, and help build long-term solutions that keep operations moving.
Your work directly impacts our ability to serve stores and customers-making this a hands-on, high-impact role for someone who thrives in a dynamic distribution environment.
What You'll Be DoingOperational Support & Troubleshooting- Serve as the primary on-site technical resource for distribution center systems and controls
- Monitor, troubleshoot, and resolve issues with:
- Warehouse Control Systems (WCS)
- Warehouse Management Systems (WMS)
- Conveyor and sortation systems
- Independently diagnose and resolve hardware, software, and system issues to keep the facility operational
- Perform root cause analysis and recommend long-term corrective actions
Systems & Equipment Management- Support electronic and material handling equipment across multiple DC sites
- Oversee daily (Monday-Friday) startup of conveyor and sortation systems prior to operations
- Troubleshoot, install, maintain, and repair:
- Barcode and scanner equipment
- Print & Apply machines
- In-line scanners and scales
- Manage DC electronic equipment inventory
Vendor & Cross-Functional Partnership- Coordinate with and supervise external vendors for:
- Equipment calibration
- Preventative maintenance
- New or updated equipment installations
- Serve as the point of contact for facility sound system vendors, including troubleshooting and system modifications
- Communicate with vendor service teams during incident response
System Enhancements & Rollouts- Roll out new WCS peripherals and system updates, including:
- Software and file updates
- System access
- Area display screens
- Participate in testing and validation prior to release to warehouse teams
- Configure WMS display screens and system emulators to improve operational usability
Training, Documentation & Continuous Improvement- Train associates on proper equipment use, care, and system changes
- Develop systems support documentation and recommend design improvements
- Partner with Operations and Maintenance to define effective operating and maintenance procedures
After-Hours & On-Call Support- Provide on-call support during weekend operations via VPN as needed
- Support after-hours software installs, system testing, and associate training when required
What You'll NeedExperience & Education (Required)- Associate Degree in Computer Science or Electrical Engineering or equivalent professional experience in DC support
- Experience working with:
- Warehouse Control Systems (WCS) or Warehouse Execution Systems (WES)
- Warehouse Management Systems (WMS)
- Print & Apply machines
- Scanner technology
- Network configuration and troubleshooting
Technical Skills- Strong diagnostic, failure analysis, and problem-solving skills
- Familiarity with:
- Logistics systems and electrical equipment
- DC electronic and AC electrical systems
- Motor controls and basic conveyor theory
- LAN/VLAN and wireless LAN fundamentals
- Wavelink Avalanche or SOTI MobiControl wireless management software
- Ability to:
- Create, test, and run Cat5/Cat6 network cables
- Perform PC repairs and work with Microsoft OS, Office, and UNIX systems
Ways of Working- Able to work independently with minimal supervision
- Comfortable making decisions in high-pressure, real-time situations
- Strong verbal and written communication skills
- Flexible with work hours, including after-hours and weekend support as needed
Preferred- IT certifications (a plus)
Perks and Benefits You'll Enjoy! - Your Sole Well-Being: Our benefits package is crafted with our associates in mind! We support you with benefits like free virtual health care, robust family/fertility benefits, 401(k) w/ match, and more. Explore our offerings at ;/strong>
- Stride with Flexibility: We offer hybrid and remote work opportunities, giving you the freedom to stay connected, productive, and inspired-wherever you do your best work.
- Stepping Up Your Career: Take advantage of training programs, professional development, and education assistance to advance your career with a company that celebrates bold ideas and fresh perspectives.
- We are Shoe-Obsessed: Because we know a great pair of shoes can change your day, you'll enjoy 30% off at DSW & com, plus discounts across our family of brands.
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