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Level 1 Help Desk Support Analyst - hybrid - onsite 1 day week

Hybrid in Elk Grove Village, IL, US • Posted 21 hours ago • Updated 9 hours ago

Contract W2

On-site

Fitment

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Job Details

Skills

Microsoft
Microsoft Outlook
Onboarding
Computer Hardware
Laptop
Mobile Devices
Documentation
Help Desk
Technical Support
Manufacturing
Microsoft Office
Microsoft Windows
Customer Service
Communication
Real-time
Bilingual
Spanish
English
Workday
Performance Management
Preventive Maintenance
Project Management

Summary

Overview:
Seeking a reliable and approachable Level 1 Help Desk Support professional to provide day-to-day technical assistance to our internal team. This role primarily supports a blue-collar workforce, so strong communication skills and a service-oriented mindset are key. You ll be the go-to resource for basic IT support, helping employees stay productive with their technology.

Key Responsibilities:
Provide Level 1 help desk support for end users across the organization
Assist with Microsoft-related support (O365, Outlook, Teams, basic setup and troubleshooting)
Support device setup, configuration, and onboarding for new employees
Respond to and resolve basic technical issues (password resets, connectivity issues, software questions, etc.)
Troubleshoot hardware and software issues for desktops, laptops, and mobile devices
Deliver clear, easy-to-understand guidance to non-technical users
Escalate more complex issues to senior IT staff as needed
Maintain accurate documentation of support requests and resolutions

Qualifications:
1 3 years of experience in a Help Desk or IT Support role in manufacturing environment
Knowledge of Microsoft 365 tools and Windows environments
Strong customer service and communication skills
Comfortable supporting a non-technical, hands-on workforce
Ability to troubleshoot and think critically in real time
Bilingual (Spanish/English) is a plus, but not required

Schedule & Work Environment:
Flexible start time with an 8-hour workday (must conclude no later than 4:30 PM)
Hybrid schedule with 1 day per week onsite in Elk Grove Village, IL

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxbcsi
Position Id: JobNum44396
Posted 21 hours ago

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Level 1 Help Desk Support Analyst - hybrid - onsite 1 day week

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