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Help Desk Support Technician (3 days job per week)

Schaumburg, IL, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

No Travel Required

On-site

$30 - $35/hr

New Millennium Consulting

Fitment

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Job Details

Skills

Help Desk
Service Desk
M365
O365

Summary

One of our clients in Schaumburg, is urgently looking for a Help Desk Support Technician.

Must Have:

Should have at least 5 years of experience with the following:

M365 & O365 stack is necessary
Experience with Active Directory for user management
Hands-on experience with imaging and configuring laptops and desktops
Hands-on experience with MAC and Mobile Device Configuration (MDM)
Experience with MS Intune and MS Endpoint would be a plus
Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
Experience with Ticketing system - ideally with ServiceNow

Responsibilities:

Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform managed print service invoicing/meter read/polling report verification
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088699
Position Id: NMC_000372
Posted 2 hours ago

Company Info

About New Millennium Consulting

New Millenium Consulting is a certified Woman-Owned Business Enterprise (WBE) providing global IT services and staffing solutions. Our diverse team of experts continue to combine innovative thinking and breakthrough technologies to transform operations and achieve enduring results. NMC combines the best of both worlds: the opportunity and spirit of a startup and the stability of an established firm.

As a strategic solution provider to some of the premier enterprises, our goal is to align world-class talent with our clients' workforce needs enabling them to accomplish their evolving business objectives and improving their bottom line. Integrating High-Touch with High-Tech, our customer-centric approach, unmatched quality responsiveness and tailored propriety technology solutions allow us to provide unparalleled service to our stakeholders.

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