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Help Desk Support Technician

Boston, MA, US • Posted 60+ days ago • Updated 23 days ago

Contract W2

Contract Corp To Corp

Contract Independent

No Travel Required

On-site

$35 - $38/hr

New Millennium Consulting

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Active Directory
Laptop
ServiceNow

Summary

One of our HealthCare clients in Boston, is urgently looking for a Help Desk Support Technician.

Duration: 6-12 months (extension up to 2 years)

Hourly: $35 - $38 per hour

Must Have:

Should have at least 5 years of experience with the following:

Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
Hands-on experience with imaging and configuring laptops and desktops
Expertise in providing support to O365 including Active Directory
Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
Support for the Mobility devices
Experience with Ticketing system - ideally with ServiceNow

Responsibilities:

Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform managed print service invoicing/meter read/polling report verification
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088699
Position Id: NMC_000358
Posted 30+ days ago

Company Info

About New Millennium Consulting

New Millenium Consulting is a certified Woman-Owned Business Enterprise (WBE) providing global IT services and staffing solutions. Our diverse team of experts continue to combine innovative thinking and breakthrough technologies to transform operations and achieve enduring results. NMC combines the best of both worlds: the opportunity and spirit of a startup and the stability of an established firm.

As a strategic solution provider to some of the premier enterprises, our goal is to align world-class talent with our clients' workforce needs enabling them to accomplish their evolving business objectives and improving their bottom line. Integrating High-Touch with High-Tech, our customer-centric approach, unmatched quality responsiveness and tailored propriety technology solutions allow us to provide unparalleled service to our stakeholders.

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