Help Desk Support Technician

New York, NY, US • Posted 60+ days ago • Updated 21 hours ago

Contract W2

On-site

$30 - $35/hr

New Millennium Consulting

Fitment

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Job Details

Skills

Help Desk
Windows
Desktop
Laptop
Mac
MDM

Summary

One of our clients in Manhattan, NY is looking for a Help Desk Support Technician.

Title: Help Desk Support Technician

Location: Manhattan, NY

Duration: Long-term

Hourly: $30 - $35 per hour (W2)

Scope of Work:

Manage on-site inventory and hardware requests, including fulfillment of laptops, peripherals, and accessories, while overseeing shipping, receiving, and vendor coordination.
Provide in-person support for user requests, troubleshooting hardware and software issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity).
Handle user access requests for group memberships (e.g., AD, GSuite, Okta), ensuring proper permissions and security protocols are followed.
Assist with network connectivity issues (Wi-Fi, VPN, wired), software installations, and mobile device management (MDM) for company-issued devices.
Collaborate with Office Operations and Network Engineering teams to support in-office tasks, including conference room technology setup and troubleshooting.
Perform routine maintenance and updates on systems, while escalating complex issues to higher-level support when necessary.
Document and track support requests in the ticketing system, ensuring timely updates and resolution for all stakeholders.

Required Skills/Experience:

MAC Experience is a must
Asset Life Cycle Management is a must
MDM is a must
Intune experience is a must
Experience providing white-glove support
3-5 years experience in a sys-admin type role
Experience with Networking concepts (TCP/IP Protocols, etc)
Experience with Google Workspace and M365
Ability to troubleshoot AV equipment (Neat Bars, Zoom Rooms, etc)
Experience with Active Directory or Okta

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088699
Position Id: NMC_000262
Posted 30+ days ago

Company Info

About New Millennium Consulting

New Millenium Consulting is a certified Woman-Owned Business Enterprise (WBE) providing global IT services and staffing solutions. Our diverse team of experts continue to combine innovative thinking and breakthrough technologies to transform operations and achieve enduring results. NMC combines the best of both worlds: the opportunity and spirit of a startup and the stability of an established firm.

As a strategic solution provider to some of the premier enterprises, our goal is to align world-class talent with our clients' workforce needs enabling them to accomplish their evolving business objectives and improving their bottom line. Integrating High-Touch with High-Tech, our customer-centric approach, unmatched quality responsiveness and tailored propriety technology solutions allow us to provide unparalleled service to our stakeholders.

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