Technical Support Engineer Mac

Redwood City, CA, US • Posted 23 hours ago • Updated 4 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Physical Layer
  • Data Link Layer
  • Laptop
  • Network
  • Documentation
  • Customer Service
  • Technical Support
  • Help Desk
  • OS X
  • Microsoft Windows
  • Computer Hardware
  • Software Troubleshooting
  • Computer Networking
  • Virtual Private Network
  • Active Directory
  • Identity Management
  • ServiceNow
  • JIRA
  • Communication
  • Problem Solving
  • Conflict Resolution

Summary

Technical Support Engineer Mac
Redwood City, CA
Duration: Long Term Contract

Job Summary

We are looking for a Technical Support Engineer with hands-on experience supporting Mac/macOS and Windows environments. The ideal candidate will provide technical support to end users, troubleshoot hardware and software issues, and resolve day-to-day IT problems.

Responsibilities

  • Provide L1/L2 technical support to end users.
  • Troubleshoot Mac/macOS and Windows hardware and software issues.
  • Install, configure, and maintain laptops, desktops, applications, and peripherals.
  • Troubleshoot network, VPN, printer, email, and connectivity issues.
  • Support user accounts, passwords, and access-related issues.
  • Provide remote and onsite technical assistance.
  • Create and update tickets in ServiceNow, Jira, or similar ticketing tools.
  • Escalate complex issues to the appropriate technical teams.
  • Maintain documentation of common issues and resolutions.
  • Provide excellent customer service and communicate effectively with users.

Required Skills

  • 3+ years of experience in Technical Support / IT Support / Help Desk.
  • Strong hands-on experience with Mac/macOS.
  • Experience with Windows 10/11.
  • Hardware and software troubleshooting.
  • Basic networking and VPN troubleshooting.
  • Experience with Active Directory or user account management is a plus.
  • Experience with ServiceNow, Jira, or similar ticketing systems is preferred.
  • Strong communication and problem-solving skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999956
  • Position Id: 2026-47292
  • Posted 23 hours ago
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