ServiceNow Lead
Contract / FTE Both
Remote
Level / experience: Principal / 7+ years hands-on ServiceNow implementation, with demonstrable Now Assist / agentic AI delivery experience.
Certifications:
CSA - required
3 x CIS - required
Advanced ServiceNow certifications - required
Now Assist installed and configured on the candidate's own employee instance - required prerequisite
Primary responsibilities:
Act as the named technical lead across the pod - the single point of authority for technical quality and session-to-session consistency.
Deliver the more senior advisory content within AISP engagements (e.g. Data & Platform Dependencies, Admin & Security, Installation & Upgrades).
Lead hands-on agent activation on RAD sprints (OOTB agent configuration, functional QA, go-live).
Define and maintain session templates, peer-review standards, and QA cadence across the two Senior Consultants.
Serve as escalation point into the ServiceNow AI CoE on technical matters.
Key skills:
Deep, current, hands-on Now Assist and agentic AI implementation experience - this is non-negotiable for this role.
Proven prior Now Assist or GenAI delivery at scale, with evidenced outcomes.
Able to enforce consistency across parallel engagements delivered by others.
Executive presence and customer-facing confidence.
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