DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: SAP Developer/Global Support Manager
Location: Columbia, SC (Hybrid)
Duration: 12 Months
Scope of Work:
Provide project management and business process design leadership, system configuration and system support as outlined below:
- Maintain and enhance the Kronos Timekeeping application providing functional support, error analysis, exception handling, and overall guidance as it relates to Kronos.
- implementation of the Kronos Advanced Scheduler to replace the legacy post/duty roster system.
- Function as the leader for Client communications surrounding the Kronos system.
- Handle problems and non-routine situations by determining the approach or action to take and interpret guidelines, procedures, policies, and practices as required.
- Maintain knowledge of trends and developments with the Kronos system utilizing the Kronos Community toolset for functional/technical research, customer collaboration, and knowledge growth.
- Provide superior customer service skills while interacting with all levels of the Client organization.
- Lead the evaluation and assessment of reoccurring Kronos system releases for defect fixes and new system features and functions. Collaborate with Business Process Owners and Executive Leadership to define scope, vision, dependencies, and risks associated with the deployment of recommended enhancements.
- Lead the development of test plans and test case scenarios. Lead the testing, deployment, and stabilization of all Kronos defect fixes, enhancements, and system releases. Lead defect triage meetings as required.
- Capture standard reporting requirements and develop Kronos dashboards, reports, data views, HyperFind, and statistical charts for Client HR Professionals and Executive Management to measure performance. Respond to and develop requests for ad hoc reports as required.
- Lead the maintenance and enhancement of the Kronos Business Structure including the Cross-Reference Tables (CRTs) used to load employees from the Client system into the Kronos system.
- Manage Kronos permissions and group personalization including logon, function, display, timecard, people, data view, HyperFind, and home page access controls.
- Lead the development and delivery of Kronos training materials including videos, business process work instructions, system instructions, and job aids. Collaborate with the RIM training team as required.
- Create and maintain documentation as it relates to the Kronos system.
- Monitor and confirm the integrity of the Kronos system data.
- Function as the lead for all Kronos system and data integration components by troubleshooting and administering the Kronos data integrations and supporting HR Professionals with Kronos process or data related system issues.
- Maintain and monitor all Client system integrations. Research integration issues implementing corrective actions and perform manual integration reruns as required.
- Monitor Time Clock connectivity and device errors to ensure they remain operational. Manage Time Clock Scheduled Events and perform manual Time Clock updates to correct errors including update, initiate, device check actions.
- Monitor overall Kronos System performance and evaluate impacts resulting from Kronos/Client system outages. Implement corrective actions as required.
- Function as the point of contact with Kronos personnel for sales, system issues, defect management, development testing, deployments, and release upgrades.
- Document requirements for design / configuration specifications to turnover to Kronos for development as required.
- Manage Kronos assigned tasks by establishing completion dates, monitoring progress, and implementing corrective actions are required.
- Work closely with Kronos to drive solution alternatives that support best business practices and align to Client business process requirements.
- Open Kronos Global Support (KGS) cases for system issues and monitor resolution progress.
Responsible for the overall success of the Kronos implementation including internal communications to endorse the project and prepare resources/end users for upcoming changes; completion of Client tasks and deliverables; scheduling resources, mitigating risks, and working within the project schedule; gathering and defining business rules and policies; conducting regular status meetings; identifying and supplying interface/integration and network related information; scheduling Kronos product training; and creating and executing test plans to ensure a successful implementation.
Required Skills
- 10+ Years of Experience with SAP Project Management in the Public Sector
- 3+ Years of Experience with Full Cycle SAP Public Sector Implementations
- PMP Certification
Never miss an opportunity! Create an alert based on the job you applied for.
