Customer Support Technician (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: Customer Support Technician (On-site)

Location: Jacksonville, FL || Duration: Long-Term

Required Skills and Experience

* Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

Primary Responsibilities

* Concentration and desire to work in desktop support.
* Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
* Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
* Assist in coordinating audio-visual setup and videoconference support.
* Assist with annual inventory scanning and equipment surplus.
* Install, configure, and update software.
* Participate in team projects, meetings and assignments.
* Responsible for reading and following the Departments Procedures and Policies.
* Responsible for understanding and enforcing the Departments Policies and Procedures.
* Responsible for documenting solutions to Technology issues.
* Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
* Perform other related duties as assigned.
* Ability to lift up to 50 lbs.
* Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
* Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
* Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
* Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between the client locations required 25% - 40%.

Education

* High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA. Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.