Desktop Support Technician

Description

We are looking for a Desktop Support Technician to deliver on-site technical assistance for employees in Jacksonville, Florida. This Contract position is suited for someone who enjoys solving end-user issues, preparing hardware for deployment, and supporting Windows-based environments in a busy workplace. The role combines hands-on device setup, troubleshooting, and customer-focused service to help keep daily operations running smoothly.

Responsibilities:
Prepare, configure, and roll out desktop and laptop equipment, including replacing components and completing hardware upgrades as needed.
Image and refresh computers using approved deployment methods while ensuring each device is set up according to established standards.
Install, support, and maintain Windows 11 systems so that machines remain secure, stable, and ready for business use.
Diagnose and resolve technical problems involving computers, printers, monitors, mobile devices, and other user-facing peripherals.
Assist employees with operating system issues, application problems, connectivity concerns, and general workstation configuration requests.
Record support activity thoroughly in the ticketing system, including issue details, troubleshooting steps, resolutions, and asset tracking information.
Support employee onboarding and offboarding by setting up workstations, validating access, and confirming equipment readiness.
Follow defined IT procedures, security requirements, and escalation paths when handling incidents and service requests.

Requirements

1-3 years of experience providing technical support in a help desk or desktop support setting.
Practical experience assembling, upgrading, imaging, and troubleshooting PC hardware.
Solid working knowledge of Windows environments, including Windows 11 installation, setup, and end-user support.
Familiarity with Active Directory tasks such as password resets, user lookups, and group membership updates.
Experience using service desk or ticket management tools to document incidents and track resolutions.
Strong communication and customer service skills with the ability to assist users clearly and professionally.
Exposure to Microsoft 365 applications such as Outlook and Teams is preferred.
CompTIA A+ certification or similar technical credential is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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