Application Support Engineer

Description

We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support.

Responsibilities:
Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization.
Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards.
Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security.
Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes.
Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures.
Manage and support network access control solutions such as Portnox or comparable platforms.
Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls.
Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services.
Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems.
Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.

Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
At least 5 years of experience in IT engineering, with the ability to operate at a senior support level.
Strong background supporting Windows enterprise environments and modern endpoint management practices.
Hands-on experience with Microsoft Intune for device administration, policy enforcement, and compliance oversight.
Working knowledge of Microsoft Azure, especially in the areas of identity, device management, and security services.
Experience administering both Active Directory and Azure AD / Entra ID, including troubleshooting and access management.
Familiarity with IT security principles related to endpoint protection, identity controls, and Zero Trust practices.
Basic networking knowledge covering TCP/IP, VLANs, and general connectivity troubleshooting, along with strong communication and problem-solving skills.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.