Senior ITOM Consultant

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract W2
No Travel Required
Remote
Depends on Experience
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Job Details

Skills

  • ITOM

Summary

Key Responsibilities

  • Solution Architecture: Lead the design and end-to-end implementation of ITOM suites, including Discovery, Service Mapping, Event Management, and Cloud Provisioning.
  • CMDB Governance: Technical ownership of the Configuration Management Database (CMDB), ensuring a "single source of truth" for all IT assets and their relationships.
  • Automation & Orchestration: Build complex workflows using Flow Designer and IntegrationHub to automate routine IT tasks and remediate infrastructure alerts.
  • Client Advisory: Conduct design workshops with stakeholders to translate business requirements into technical user stories and long-term roadmaps.
  • Hybrid Cloud Management: Optimize visibility and spend across multi-cloud environments (AWS, Azure, Google Cloud Platform) and on-premises data centers.

Technical Qualifications

  • Experience: 8+ years in IT infrastructure or operations, with at least 4 years specifically focused on ServiceNow ITOM implementations.
  • Certifications (Required):
    • ServiceNow Certified System Administrator (CSA).
    • Certified Implementation Specialist (CIS) in Discovery and Service Mapping.
  • Certifications (Preferred):
    • CIS – Event Management.
    • ITIL v4 Foundation or higher.
  • Scripting Skills: Advanced proficiency in JavaScript, GlideScript, and working with REST/SOAP APIs.
  • Infrastructure Knowledge: Strong understanding of networking (TCP/IP, SNMP), server OS (Windows/Linux), and virtualization (VMware, Nutanix).

Soft Skills & Remote Requirements

  • Leadership: Ability to mentor junior developers and lead partner delivery teams.
  • Communication: Exceptional ability to explain technical debt and ROI to C-suite executives.

Remote Proficiency: Proven track record of managing complex projects via Zoom, Slack, and Jira without in-person oversight

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91162806
  • Position Id: 8931984
  • Posted 2 hours ago

Company Info

About HPTech Inc.

HPTech Inc has grown to become a premier provider of IT consulting services for technology. With a specialized niche in transaction and data warehousing applications, HPTech Inc helps clients implement mission-critical, enterprise solutions, speed conversion from legacy environments, and optimize the benefits inherent in their systems. Our consulting solutions range from project strategy and planning, software assessment and selection, to implementation and integration, hosting and change management, support and maintenance translating to higher productivity, lower costs.

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