Zolon Tech Solutions Inc
Zolon Tech Solutions Inc

Avaya Support Engineer

Jackson, MS, US • Posted 18 hours ago • Updated 18 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Avaya
  • support engineer
  • Communication Manager 7.1.3
  • Session Manager
  • Call Management System
  • System Manager
  • Work Force Optimization
  • Spira
  • routing
  • switching
  • firewalls

Summary

Role: Avaya Support Engineer

Location: Jackson, MS (Onsite)

Duration: 12+ months

Position Description:

Common work tasks include:

  • Assist with configuration and installation of new Avaya systems
  • Check health of Avaya environment including trunking and adjunct systems
  • Work trouble and programming tickets
  • Acting as tier III support for more complicated troubles
  • Work with Telecom providers to address circuit issues
  • Deployment of new products and technologies in the Avaya portfolio.

Required skills:

Candidates must possess:

  • Minimum of 15 years of experience with Avaya systems
  • Experience with the following Avaya products:

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18ASAP

System Manager 7.1.3

Work Force Optimization 15.2

  • Experience with the following equipment:

Avaya G650/450/430s

Spira SBCs

  • In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
  • Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

  • Be able to communicate with vendors and customers in a professional manner
  • Create accurate documentation for user consumption on new products and services that are rolled out
  • Train junior level staff on Avaya technologies.

PREFERRED:

Preference will be given to candidates that possess the following:

  • BroadSoft Hosted VoIP products
  • Ability to automate routine tasks via python scripting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: zolva001
  • Position Id: 9133330
  • Posted 18 hours ago
Contact the job poster
JB

Jani Basha

Delivery Manager @ Zolon Tech Solutions Inc

View Profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Zolon Tech Solutions Inc in Jackson, MS