GENAI CCAS Application Developer

Job#: 3027982

Job Description:
Apex Systems is seeking a GENAI CCAS Application Developer

Location: Remote

Travel: Potential for quarterly travel to Gaithersburg, MD

Employment Type: Contract

Role Overview

This is an opportunity for an early-career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center as a Service (CCAS) platform. This software development role focuses on conversation flow design, Amazon Connect integrations, AI service orchestration, and creating supporting APIs and data pipelines. You will work with senior developers, designers, and engineers to implement features that improve customer experience through intelligent automation while delivering secure and reliable solutions.

Responsibilities

• Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat channels.
• Integrate Lex V2 bots into Amazon Connect flows for call deflection and self-service transactions.
• Enable and configure Contact Lens for real-time and post-contact analytics, transcription, and summarization.
• Configure Amazon Q in Connect domains, knowledge sources, and agent-assist experiences.
• Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls and embeddings workflows.
• Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.
• Build retrieval-augmented generation (RAG) pipelines to enhance agent assistance and self-service knowledge.
• Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.
• Contribute to Git-based CI/CD pipelines, code reviews, and documentation.
• Create and monitor CloudWatch dashboards and alarms for key performance metrics.

Qualifications

• A Bachelor's degree in Computer Science, Engineering, or a related field with 2-4 years of relevant experience, or a Master's degree with 2+ years of relevant experience is required.
• 2+ years of software development experience with Python, including building and troubleshooting AWS Lambda functions required
• Hands-on experience with Amazon Connect setup and configuration, including contact flows and channel integration, is necessary.
• Experience integrating Lex V2 bots with Amazon Connect flows is also required.
• Familiarity with conversational AI design, Infrastructure as Code experience (CloudFormation), and knowledge of Git-based CI/CD workflows.
• Foundational security knowledge, including IAM, encryption, and secure logging, is needed.

Preferred Qualifications

• Practical exposure to full Amazon Connect deployments, including telephony setup and queue performance optimization.
• Experience enabling and tuning Contact Lens for compliance and sentiment analysis.
• Experience with Amazon Q in Connect for agent assist workflows.
• Experience with Amazon Bedrock (LLM and embeddings), guardrails, and prompt engineering.
• Knowledge of Retrieval Augmented Generation (RAG), vector search, and AWS OpenSearch Service configuration.
• Familiarity with KMS key policies, S3 data protection, AWS WAF, and CloudFront.
• Observability skills using CloudWatch, X-Ray, and Athena/Glue.
• Understanding of privacy and compliance considerations such as PII redaction and data retention.
• Relevant certifications such as AWS Developer Associate, AWS Solutions Architect, or AWS AI Specialty.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Compensation & Benefits

Pay Rate: $50.00/hr - $55.00/hr

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.