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Help Desk Technician

Richmond, VA, US • Posted 2 days ago • Updated 8 hours ago

Full Time

On-site

USD 20.00 per hour

Fitment

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Job Details

Skills

Printers
Documentation
Computer Hardware
Collaboration
IT Infrastructure
Training
Inventory
Regulatory Compliance
Policies and Procedures
IT Security
Information Technology
Computer Science
Remote Support
Microsoft Windows
OS X
Remote Desktop
Help Desk
Problem Solving
Conflict Resolution
Communication
Organizational Skills
Attention To Detail
CompTIA
Microsoft Certified Professional
Network
Computer Networking
ITIL
IT Service Management
Innovation

Printers
Documentation
Computer Hardware
Collaboration
IT Infrastructure
Training
Inventory
Regulatory Compliance
Policies and Procedures
IT Security
Information Technology
Computer Science
Remote Support
Microsoft Windows
OS X
Remote Desktop
Help Desk
Problem Solving
Conflict Resolution
Communication
Organizational Skills
Attention To Detail
CompTIA
Microsoft Certified Professional
Network
Computer Networking
ITIL
IT Service Management
Innovation

Summary

Job Description
Overview

We are seeking a skilled and customer-oriented Help DeskTechnician for a client in Richmond. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement

Responsibilities:

Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
Perform installations, configurations, and upgrades of desktop hardware and software.
Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity.
Maintain and update documentation of hardware and software configurations.
Assist with the setup and deployment of new equipment and systems.
Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure.
Provide training and guidance to users on best practices and usage of IT resources.
Maintain inventory of all IT equipment and software licenses.
Ensure compliance with company policies and procedures related to IT security and usage.

Qualifications:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a Desktop Support Technician or in a similar role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.

Preferred Qualifications:

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
Experience with network troubleshooting and basic network configurations.
Knowledge of ITIL practices and principles.

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1623d5
Position Id: 317a15a5baaa5014afc853095d67da17
Posted 2 days ago

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