CMDB Engineer

Job#: 3046963

Job Description:
CMDB Engineer

Location: Des Moines, Iowa (Hybrid)

Role Overview

We are seeking a CMDB Engineer to support a Configuration Management Database (CMDB) implementation. This role involves working with a Platform Engineer and receiving guidance from a BMC architect. The position requires a strong understanding of ITIL processes, particularly as they relate to CMDB, Change Management, Incident Management, and Asset Management. The ideal candidate will be adept at managing CI dependencies and performing impact and root cause analysis.

Key Responsibilities

• Implement a CMDB with Configuration Items (CIs) that have multiple levels of upstream and downstream dependencies.
• Develop and implement coded or codeless customizations using BMC Helix Innovation Studio.
• Utilize BMC Helix for CMDB, Change Management, Incident Management, and Asset Management functions.
• Conduct impact analysis for Change Management by checking upstream links to determine the effects of updates to downstream components.
• Perform root cause analysis for Incident & Problem Management by tracing downstream relationships to identify the source of failures.

Required Qualifications

Experience:

• Three or more years of experience implementing a CMDB with CIs featuring multiple levels of upstream and downstream relationships.
• Three or more years of experience developing and implementing customizations using BMC Helix Innovation Studio.
• Five or more years of experience as a user of BMC Helix, with a focus on CMDB, Change Management, Incident Management, and Asset Management.

Technical Skills:

• Proficiency with BMC Helix platform.
• Understanding of ITIL processes and their application to a CMDB.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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