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Telephony Engineer Microsoft Teams Direct Routing / Azure Communication Services - Harrisburg, PA (Occasional Travel)

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Independent

Contract Corp To Corp

Contract W2

12 Months

Remote

Depends on Experience

Fitment

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Job Details

Skills

contact-center telephony experience
Microsoft Teams
Direct Routing
SIP
RTP
codecs
TLS
voice routing
Microsoft Teams Direct Routing

Summary

Hi,

We are immediately looking for Telephony Engineer Microsoft Teams Direct Routing / Azure Communication Services _ Harrisburg, PA (Occasional Travel) with one of our direct clients. If you are interested or know someone who is looking for projects, please respond with Resume.

Position: Telephony Engineer Microsoft Teams Direct Routing / Azure Communication Services

Location: Harrisburg, PA (Occasional Travel)

Job Description:

We are seeking an experienced Enterprise Telephony Engineer to design, configure, test, and support the telephony infrastructure supporting a Microsoft Dynamics 365 Contact Center implementation. The engineer will have strong experience with Microsoft Teams Direct Routing, Session Border Controllers (SBCs), SIP, carrier integrations, toll-free services, and contact-center voice routing. Experience supporting high-volume public-facing contact centers, particularly in tolling, transportation, utilities, government, or financial services, is highly desirable.

Required Qualifications

5+ years of enterprise voice, unified communications, or contact-center telephony experience.
Hands-on experience implementing Microsoft Teams Direct Routing.
Strong working knowledge of SIP, RTP, codecs, DTMF, TLS, and enterprise voice routing.
Hands-on experience configuring and troubleshooting enterprise SBCs.
Experience working with telecom carriers and SIP trunk providers.
Experience troubleshooting complex call-routing and media issues using SBC logs and SIP/network tracing tools.
Experience supporting production contact centers where voice availability is business critical.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103455
Position Id: 9107792
Posted 1 hour ago

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Moiz Mohd

Recruiter @ APEX IT Services

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