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Desktop Support Engineer – Windows Imaging & Deployment

Philadelphia, PA, US • Posted 2 hours ago • Updated 1 hour ago

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

IT SUPPORT
DESKTOP SUPPORT
TECHNICAL SUPPORT
HELP DESK
SERVICE DESK
IT SPECIALIST
DESKTOP ENGINEER
WINDOWS
WIN
IMAGE
IMAGES
IMAGING
HARDWARE
ASSET
INVENTORY
SERVICENOW
SERVICE NOW

Summary

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Role: Desktop Support Engineer – Windows Imaging & Deployment
Location: Philadelphia, PA - 19104 (Onsite - 5 Days in a Week)
Job Type: Contract

Job Summary:
Key Responsibilities

Provide technical support for end-user systems running Windows 10 and Windows 11.
Perform imaging, configuration, and deployment of Windows-based hardware.
Troubleshoot hardware and software issues, ensuring timely resolution.
Manage and maintain hardware inventory, including tracking and asset management.
Support IT projects such as device rollouts, upgrades, and refresh initiatives.
Utilize ServiceNow for incident, request, and asset management.
Follow and apply ITIL principles in daily support operations.
Collaborate with cross-functional teams to ensure smooth IT service delivery.
Maintain clear and effective communication with users and stakeholders.

Required Skills & Qualifications

Demonstrated hands-on technical support experience.
Strong knowledge of Windows 10 and Windows 11 environments.
Experience with system imaging and hardware deployment.
Solid troubleshooting and problem-solving skills.
Familiarity with ITIL framework and best practices.
Experience using ServiceNow or similar ticketing tools.
Basic understanding of project coordination or project management.
Excellent verbal and written communication skills.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10483685
Position Id: 26-00278
Posted 2 hours ago

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